Non-Emergency Medical Transportation in Polk City, FL
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Polk City is a close-knit community, but the nearest hospital is 20 miles away. Whether it's a visit to Lakeland Regional Health Medical Center off I-4, a dialysis session at Central Florida Kidney Care in Lakeland, or a specialist appointment at AdventHealth Heart of Florida in Davenport, every medical ride means leaving town. We provide professional, door-to-door transportation across Polk County so that distance never stands between you and the care you need — from routine checkups and dialysis to hospital discharges, everyday errands, and everything in between along SR-33 and beyond.
Our drivers arrive at your front door, help you to the vehicle, and make sure you're settled before heading out. At your appointment, they're waiting when you're done. When you book a ride for someone in your family, you're placing a person you love in our hands — and we treat every trip with the kind of care we'd want for our own families.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
I was discharged with strict instructions not to bend or twist. The driver helped me into the vehicle in a way that kept my spine straight. He clearly had training for situations like mine.
– Bruce N.
My aunt has dialysis every other day. The drivers know her routine, know her building, know which entrance to use. That level of familiarity makes every ride feel safe and personal.
– Lorraine R.
My daily wheelchair makes transport complicated because of its size and weight. But these drivers always manage it skillfully. I never feel rushed or that my chair is a burden. Truly professional.
– Harriet A.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Lakeland Regional Health Medical Center to discharge pickups at AdventHealth Heart of Florida in Davenport or Bartow Regional Medical Center, we're there on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to Central Florida Kidney Care in Lakeland, Fresenius Kidney Care in Winter Haven, and other dialysis centers on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or medical clinic serving Polk City and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Donald Bronson Community Center, the Winter Haven Senior Adult Center, and other senior programs, so you never miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any surgical center in the area, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to church along Commonwealth Avenue, grocery shopping in Lakeland or Auburndale, family gatherings, and anywhere else life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Polk City, FL and Beyond
We provide reliable transportation from Polk City to healthcare facilities, senior centers, and everyday destinations throughout Polk County. Because most medical care requires traveling to Lakeland, Winter Haven, or Davenport, our drivers know the routes and handle the distance so you can focus on your health.
Healthcare Facilities We Serve
Our drivers know the medical facilities serving Polk City residents and can get you there safely and on time.
- Lakeland Regional Health Medical Center (Lakeland)
- AdventHealth Heart of Florida (Davenport)
- Bartow Regional Medical Center (Bartow)
- AdventHealth Celebration (Kissimmee)
- Central Florida Kidney Care (Lakeland)
- Fresenius Kidney Care (Winter Haven)
- Donald Bronson Community Center (Polk City)
- Winter Haven Senior Adult Center (Winter Haven)
For advanced specialty care, we also provide transportation to Tampa General Hospital, Moffitt Cancer Center in Tampa, and AdventHealth Celebration in Kissimmee.
Neighborhoods We Serve
We pick up and drop off throughout Polk City's neighborhoods and the surrounding Polk County communities, including:
- Downtown Polk City
- Lake Agnes
- Lakeshore Drive
- North Road
- Shady Oaks
- Commonwealth Avenue
Zip Codes Serviced
Our drivers serve these zip codes in and around Polk City and greater Polk County, covering the areas where our riders live:
- 33868
- 33809
- 33810
- 33844
Whether you live along SR-33, near the I-4 interchange, off US-17/92, or out toward SR-559, our transportation network covers your area. We know Polk County's roads and the best routes to get you to your appointment on time.
Serving Nearby Communities Including Lakeland, Auburndale, Winter Haven, Haines City, Davenport, Bartow, Lake Alfred, Dundee & Beyond
Need a ride to Lakeland Regional Health or another medical facility?
Frequently Asked Questions
How do I book a ride?
The easiest way is to call 877-369-5457 or tap "Book a Ride" on our site. For non-urgent appointments, giving us a day or two of notice helps us match you with the best driver and vehicle for your needs.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
We recommend booking at least 24 hours ahead, especially for early appointments at Lakeland Regional Health or AdventHealth Heart of Florida. SR-33 and I-4 can get congested during rush hours, so lead time helps. For dialysis and other recurring rides, we'll set up a standing schedule.
What if I need a wheelchair-accessible vehicle?
Absolutely. Tell us about your mobility needs when you book and we'll send the appropriate vehicle. We have vans fitted with ramps and four-point tie-down systems that safely accommodate manual wheelchairs, power chairs, and scooters.
Can a family member or caregiver ride with me?
Of course. A companion — whether that's a spouse, adult child, or caregiver — can ride along at no additional cost on most rides. Mention it when booking so we have a seat ready.
Questions? We're here to help!
What is NEMT?
Non-Emergency Medical Transportation — NEMT for short — is a ride service built for people who have medical appointments but don't need an ambulance. It covers routine checkups, recurring dialysis sessions, and discharge rides home from the hospital.
NEMT serves seniors who no longer drive, people living with disabilities, and anyone whose health condition makes getting behind the wheel difficult or unsafe. The vehicles match the rider's needs — wheelchair-accessible vans with ramps and tie-downs, stretcher transport for those who can't sit upright, and cars with drivers trained in hands-on walking assistance.
Many riders use NEMT on a recurring basis — dialysis three times a week, radiation therapy, physical rehabilitation. Others need a single ride home after outpatient surgery or a hospital stay. Either way, it's about reliable transportation so health conditions don't go untreated.
Powered by Modern Technology
Every ride we provide is powered by Duet, a trusted NEMT technology platform. With Duet, you get real-time tracking, consistent scheduling, and direct communication between you and your driver from booking to drop-off.
More Than a Ride
Every time someone books a ride with us, they're trusting us with a parent, a spouse, a neighbor who means the world to them. From the first phone call to the moment your loved one is safely home, everything we do is built around one promise: no one riding with us should ever have to worry about the ride.