Non-Emergency Medical Transportation in Crystal City, VA
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Crystal City is a vertical neighborhood — a dense pocket of high-rise condos and apartments along Crystal Drive and Route 1 where thousands of seniors, federal retirees, and longtime residents have made their homes for decades. The Metro is close, the underground concourse is close, and Pentagon City is a few blocks west, but none of that helps when a rider can't navigate elevators, platform crowds, or curb pickups alone. We provide professional, door-to-door non-emergency medical transportation across Crystal City and Arlington County, with dependable rides to dialysis at DaVita Crystal City Dialysis, oncology and specialist visits at Virginia Hospital Center, and discharges from Inova Alexandria Hospital.
Every ride starts where you live — inside the lobby of your building, the concierge desk, or your apartment door if that's what the day calls for. We help you into the vehicle, take the steady route through Route 1 traffic, and meet you at the entrance of every appointment. When the visit ends, the ride is already there. It's the kind of care we'd want for our own parents.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
I had outpatient knee surgery and was on crutches. The driver helped me into the vehicle, adjusted the seat, and made sure my leg was elevated. That level of thought makes all the difference.
– Steven K.
Four months of three-times-a-week rides and counting. The billing is straightforward, the drivers are excellent, and the scheduling never overlaps or conflicts. They run a tight operation.
– Carl R.
My wheelchair has a tall headrest that hits the ceiling in most vans. Their vehicles have enough clearance that I can ride comfortably without hunching forward. Finally, a service that understands different chair sizes.
– Mabel J.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From pre-op visits at Virginia Hospital Center to discharges out of Inova Alexandria Hospital, we'll be at the entrance the moment staff says you're ready — set time or not.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to DaVita Crystal City Dialysis and other Arlington-area centers on a standing schedule built around your chair time and your recovery.
Learn More on Dialysis Rides
Doctor Appointments
Routine checkups, specialist visits, lab work — we'll get you to any office in Crystal City, Pentagon City, or across the Potomac, with a ride waiting when the appointment wraps up.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to Aurora Hills Senior Center on 18th Street South, Arlington Mill Senior Center in Shirlington, and other community programs around the county, so you never miss a class or a meal with friends.
Learn More on Senior Rides
Outpatient Surgery Transportation
After an outpatient procedure at any local surgical center, we're the ride home you can trust — gentle, comfortable, and ready the moment the recovery nurse gives you the all-clear.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to Pentagon City Mall, the Crystal City Shops, family dinners across the bridges in DC, Sunday service in Aurora Hills, and anywhere else the week takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Crystal City, VA and Beyond
We provide dependable transportation to hospitals, dialysis chairs, senior centers, and everyday destinations throughout Crystal City and Arlington County. Whether the day calls for a medical visit, a worship service, or a family gathering across the Potomac, we're here to make the ride simple.
Healthcare Facilities We Serve
Our drivers know Crystal City's medical landscape and the routes that keep you on time.
- Virginia Hospital Center
- Inova Alexandria Hospital
- MedStar Washington Hospital Center
- George Washington University Hospital
- DaVita Crystal City Dialysis
- Aurora Hills Senior Center
- Arlington Mill Senior Center
- Walter Reed Senior Center
For specialty and tertiary care, we also handle transportation to MedStar Washington Hospital Center, George Washington University Hospital, the NIH Clinical Center in Bethesda, and Johns Hopkins in Baltimore.
Neighborhoods We Serve
We offer door-to-door service across Crystal City and the surrounding Arlington pockets, covering each of the areas listed below:
- Aurora Hills
- Crystal Houses
- Crystal Plaza
- Crystal Heights
- 23rd Street Corridor
- Long Bridge Park area
- Pentagon City
- Potomac Yard
Zip Codes Serviced
We provide transportation throughout Crystal City and Arlington County, including the primary residential and high-rise ZIP codes that make up the area:
- 22202
- 22206
- 22204
- 22301
- 22209
Whether you live off Crystal Drive, near US-1 (Jefferson Davis Highway), close to I-395, or down by the GW Parkway, our network reaches your block. We know the Crystal City corridor, the 14th Street Bridge bottlenecks, and how to time a ride around airport traffic and rush hour.
Serving Nearby Communities Including Pentagon City, Rosslyn, Old Town Alexandria, Del Ray, Shirlington, Ballston, Fairlington, Arlington, Potomac Yard, Washington DC & Beyond
Need a ride to Virginia Hospital Center or another medical facility?
Frequently Asked Questions
How do I book a ride?
The quickest way is to call 877-369-5457, or you can tap the "Book a Ride" button anywhere on our site. For non-urgent trips, give us 24 to 48 hours of notice when you can — same-day rides are sometimes possible depending on where you are in the corridor.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule my ride?
For routine appointments we recommend 24 to 48 hours of lead time, ideally the longer end. Rush hour on I-395, the 14th Street Bridge, and Route 1 adds 30 to 45 minutes to cross-Potomac trips. We coordinate pickups inside loading docks at Crystal Houses and Crystal Towers.
Do your vehicles accommodate wheelchairs?
Yes — just flag it at booking and we'll line up the right vehicle. Our accessible vans are fitted with ramps and approved tie-downs, and we handle manual chairs, power chairs, and scooters. Your driver assists from the building entrance through securement and back at drop-off.
Can a family member ride along?
Absolutely. A family member, friend, or caregiver is welcome to come along at no extra charge in most cases. Mention the additional rider when you book so we send a vehicle with the right seating and plan the pickup accordingly.
Questions? We're here to help!
What is NEMT?
NEMT is short for Non-Emergency Medical Transportation. It's a planned ride service for people who need to reach medical care safely but aren't dealing with an emergency that calls for an ambulance crew or sirens.
Riders are usually seniors who no longer drive, adults living with a disability, or anyone managing a condition that makes the wheel risky. The vehicle is matched to the trip — wheelchair-accessible vans with ramps, stretcher-equipped transport for flat trips, and standard cars with drivers trained to walk you in.
Many of these rides repeat on a fixed pattern — dialysis every other day, weekly therapy, monthly infusions — while others are one-time trips after an outpatient procedure or a hospital stay. Either way, the point stays the same: getting people to the care that keeps them healthy and living on their own terms.
Powered by Modern Technology
Every ride is dispatched through Duet, a leading NEMT software platform. That means real-time tracking from your phone, scheduling you can rely on, and clear communication between rider and driver from booking to drop-off.
More Than a Ride
When a family puts a parent or spouse in our care for the afternoon, they're handing us the person who matters most. We don't take that lightly. From the first call to the last step back inside the lobby, our service is built around a simple commitment: no one riding with us should ever wonder whether the ride will show.