Non-Emergency Medical Transportation in Durham, NC
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Durham is home to one of the top medical systems in the country, and getting to the right facility on time matters. Whether you're heading to Duke University Hospital on Erwin Road, a dialysis appointment at DaVita Durham Regional Dialysis, or a follow-up at Duke Regional Hospital across town, we provide professional, door-to-door transportation throughout Durham and Durham County. Our service covers dialysis sessions, hospital visits, specialist appointments, and the everyday rides that keep life on track. With I-85 and I-40 traffic adding time to every trip, especially near the Durham Freeway, having a driver who knows these roads makes a real difference.
Every ride starts at your front door. Our drivers greet you, help you to the vehicle, and make sure you're settled before we head out. When you're done with your appointment, they're waiting. It's attentive, unhurried service built around the understanding that the person in our care is someone's parent, someone's spouse, someone's closest friend — and we treat every rider the way we'd want our own family treated.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
I had outpatient knee surgery and was on crutches. The driver helped me into the vehicle, adjusted the seat, and made sure my leg was elevated. That level of thought makes all the difference.
– Steven K.
Four months of three-times-a-week rides and counting. The billing is straightforward, the drivers are excellent, and the scheduling never overlaps or conflicts. They run a tight operation.
– Carl R.
My wheelchair has a tall headrest that hits the ceiling in most vans. Their vehicles have enough clearance that I can ride comfortably without hunching forward. Finally, a service that understands different chair sizes.
– Mabel J.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Duke University Hospital to discharge pickups at Duke Regional Hospital, we handle the ride so you can focus on what matters — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to DaVita Durham Regional Dialysis, Fresenius Kidney Care South Durham, and other dialysis centers on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in Durham and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Durham Center For Senior Life on Rigsbee Avenue and other community programs, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to church, family celebrations, The Streets at Southpoint, grocery runs, prescription pickups, and anywhere else life takes you around Durham.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Durham, NC and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Durham and Durham County. Whether you're heading to a medical appointment on the Duke campus, a community program downtown, or a family gathering across town, we're here to get you there safely and on time.
Healthcare Facilities We Serve
Our drivers know Durham's medical facilities and the quickest routes to get you there safely and on time.
- Duke University Hospital
- Duke Regional Hospital
- North Carolina Specialty Hospital
- Select Specialty Hospital – Durham
- DaVita Durham Regional Dialysis
- Fresenius Kidney Care South Durham
- Durham Center For Senior Life
- Lyon Park Senior Center
For specialty care, we also provide transportation to Duke Raleigh Hospital in Raleigh and UNC Hospitals in Chapel Hill.
Neighborhoods We Serve
We offer door-to-door service throughout Durham's neighborhoods, from Duke Park to Southpoint and the surrounding areas, including:
- Downtown Durham
- Duke Park
- Trinity Park
- Brightleaf
- Southpoint
- North Durham
- Lakewood
- Hope Valley
Zip Codes Serviced
We provide non-emergency medical transportation throughout Durham and Durham County, covering these zip codes and beyond:
- 27701
- 27703
- 27704
- 27705
- 27707
- 27713
Whether you live near I-85, off I-40, along the Durham Freeway (NC-147), or on the south side of town near US-15/US-501, our transportation network covers your area. We know Durham's roads and the best routes to get you where you need to go.
Serving Nearby Communities Including Raleigh, Chapel Hill, Cary, Morrisville, Hillsborough, Mebane, Carrboro, Research Triangle Park & Beyond
Need a ride to Duke University Hospital or another medical facility?
Frequently Asked Questions
How do I book a ride?
You can call us at 877-369-5457 or tap the "Book a Ride" button on our website. We recommend booking 24-48 hours ahead for non-urgent rides, though same-day availability may be possible depending on your area.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
Book 24-48 hours ahead when possible, especially for morning trips near the Duke campus where I-85 and I-40 traffic is heaviest. Recurring appointments like dialysis can be placed on a standing schedule with one call. Same-day availability depends on your area.
What if I need a wheelchair-accessible vehicle?
Mention your wheelchair needs when booking and we'll match you with the right vehicle. Our fleet includes vans fitted with ramps and tie-down systems designed for manual chairs, power chairs, and scooters.
Can a family member or caregiver ride with me?
Absolutely. A companion can ride along at no additional charge in most situations. Include that detail when you schedule so the driver is ready for both of you.
Questions? We're here to help!
What is NEMT?
Non-Emergency Medical Transportation, or NEMT, is a professional ride service for people who need a safe way to get to medical appointments but don't require an ambulance. It covers dialysis, doctor visits, hospital discharges, and post-surgery pickups.
NEMT serves seniors who no longer drive, people living with disabilities, and anyone whose health makes driving difficult or unsafe. Vehicles include wheelchair-accessible vans with ramps and tie-downs, stretcher transport for those who can't sit upright, and standard cars with drivers trained to provide hands-on walking support.
Common NEMT rides include recurring appointments like dialysis three times a week, radiation treatments, and physical therapy, along with one-time trips for outpatient procedures or hospital discharges. The goal is simple: making sure people can get to the care they need so they can stay healthier and keep living independently.
Powered by Modern Technology
Every ride is powered by Duet, a trusted NEMT software platform that gives you real-time vehicle tracking, dependable scheduling, and direct communication with your driver from booking to drop-off.
More Than a Ride
Every time someone books a ride with us, they're trusting us with a person they care about deeply. We don't take that lightly. From the first phone call to the moment your loved one is safely home, everything we do is shaped by one principle: no one should ever have to worry about the ride.