Non-Emergency Medical Transportation in Cleveland, NC
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Cleveland is a small, close-knit community in western Rowan County — but when it comes to healthcare, nearly every appointment means traveling. Whether it's a visit to Novant Health Rowan Medical Center in Salisbury, a dialysis session at DaVita Dialysis Care of Rowan County, or a specialist referral that takes you down I-85 to Charlotte, the distance between home and care is a real barrier for seniors and people with disabilities. We provide professional, door-to-door transportation for Cleveland residents across Rowan County and beyond — for recurring treatments, hospital visits, senior programs, and the everyday rides that keep life moving.
Our drivers arrive at your door, help you to the vehicle, and make sure you're comfortable before heading out. When your appointment is done, they're waiting. In a rural community where the nearest hospital is ten miles away and a specialist might be fifty, having a driver who treats you like family isn't a luxury — it's the kind of care we'd want for our own families.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
After three days in the hospital, all I wanted was a safe ride home. These folks delivered exactly that. The vehicle was spotless, the driver was kind, and I was home in no time.
– Thomas J.
My father needs rides to his treatments twice a week and consistency matters. Same time, same reliability, every single week. They've never let us down in six months of service.
– Brenda K.
The driver locked my wheelchair in place, double-checked the straps, and asked if I was comfortable before moving an inch. That level of care told me everything I needed to know about this company.
– Marie S.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Novant Health Rowan Medical Center to discharge pickups at the W.G. Hefner VA Medical Center in Salisbury, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to DaVita Dialysis Care of Rowan County, DaVita Spencer Dialysis, and other dialysis centers on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in the Cleveland and Salisbury area and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Rufty-Holmes Senior Center in Salisbury and other community programs, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any surgical center in Salisbury, Statesville, or the surrounding area, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to church, family gatherings, shopping trips in Salisbury or Statesville, the grocery store, and anywhere else life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Cleveland, NC and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Cleveland, Rowan County, and the surrounding region. Whether you're heading to a medical appointment in Salisbury, a specialist in Statesville or Charlotte, or a family gathering in Kannapolis, we're here to help.
Healthcare Facilities We Serve
Our drivers know the medical facilities that serve Cleveland residents and can get you there safely and on time.
- Novant Health Rowan Medical Center
- W.G. (Bill) Hefner VA Medical Center
- Iredell Health System
- DaVita Dialysis Care of Rowan County
- DaVita Spencer Dialysis
- Rufty-Holmes Senior Center
- Trinity Oaks
For specialty care, we also provide transportation to Atrium Health Carolinas Medical Center in Charlotte and to Wake Forest Baptist Medical Center in Winston-Salem.
Neighborhoods We Serve
We offer door-to-door service throughout Cleveland and the surrounding Rowan County communities, picking up and dropping off in areas including:
- Cleveland
- Third Creek
- Woodleaf
- Barber
- Spencer
- East Spencer
- Cooleemee
- Bear Poplar
Zip Codes Serviced
We provide transportation throughout Cleveland, Rowan County, and the surrounding region, covering zip codes including:
- 27013
- 28147
- 28144
- 28159
- 27028
Whether you live along US-70 through Cleveland, near NC-801, or closer to I-85 on the way to Salisbury or Charlotte, our transportation network covers your area. For appointments that require highway travel, we handle the drive so you can focus on what matters.
Serving Nearby Communities Including Salisbury, Statesville, Mooresville, Kannapolis, Concord, Lexington, Mocksville, Spencer & Beyond
Need a ride to Novant Health Rowan Medical Center or another medical facility?
Frequently Asked Questions
How do I book a ride?
You can reach us by calling 877-369-5457 or by clicking the "Book a Ride" button on our website. We suggest booking 24-48 hours in advance for most appointments, though same-day availability may be possible depending on vehicle availability in the Cleveland and Rowan County area.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
We recommend booking 48-72 hours ahead when possible, especially since most medical facilities are in Salisbury, Statesville, or further out in Charlotte. For recurring needs like dialysis, we can set up a standing schedule so your rides are locked in each week. Next-day or same-day requests may work depending on vehicle availability.
What if I need a wheelchair-accessible vehicle?
Just tell us when you book. We have wheelchair-accessible vans equipped with ramps and secure tie-down systems that accommodate manual wheelchairs, power wheelchairs, and scooters. Let us know your chair type or size so we can assign the right vehicle to your ride.
Can a family member or caregiver ride with me?
Yes — a family member or caregiver is welcome to come along at no extra charge on most rides. Just let us know when you book so your driver is prepared.
Questions? We're here to help!
What is NEMT?
Non-Emergency Medical Transportation, or NEMT, is a professional ride service designed for people who need safe, reliable transportation to healthcare appointments but aren't facing a medical emergency. It fills the gap between driving yourself and calling an ambulance.
The service is designed for seniors who no longer drive, people living with disabilities, and anyone whose health makes it difficult to get behind the wheel. Vehicles are matched to the rider's needs — wheelchair-accessible vans, stretcher transport, and sedans with drivers trained in hands-on walking support.
Common rides include dialysis sessions three times a week, radiation therapy, physical rehab, and routine doctor visits — as well as one-time needs like a ride home after outpatient surgery or a hospital discharge. The point is simple: getting people to the care they need so they can stay healthier and more independent.
Powered by Modern Technology
Every ride we provide is backed by Duet, a leading NEMT software platform. That means dependable scheduling, real-time vehicle tracking, and clear communication between you and your driver from booking to drop-off.
More Than a Ride
When a family books a ride with us, they're placing someone they love in our care. We carry that responsibility from the first phone call to the moment your loved one is safely back home. The person riding with us, and the family waiting for them, should never have to wonder about the ride.