Non-Emergency Medical Transportation in Burke County, NC
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Burke County stretches across 500 square miles of western North Carolina foothills, and most of its healthcare is concentrated in Morganton along the hospital corridor near Sterling Street. Whether you're heading to UNC Health Blue Ridge for a scheduled visit, a dialysis session at Fresenius Kidney Care Burke County, or a checkup with a specialist off I-40, getting there from outlying towns like Valdese, Glen Alpine, or Connelly Springs takes more than good intentions. We provide professional, door-to-door medical transportation across Burke County for dialysis appointments, hospital visits, specialist care, and the everyday rides that keep life moving — like a trip to the senior center or Sunday services.
Every ride begins at your front door. Our drivers greet you, help you to the vehicle, and make sure you're settled before heading out — even on winding mountain roads. When your appointment wraps up, they're waiting. It's the kind of care we'd want for our own families — attentive, on time, and built on the understanding that you're trusting us with the person you love most.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
My husband was discharged after heart surgery and we needed a vehicle that could accommodate his needs. The ride was perfect — smooth, comfortable, and the driver knew exactly how to help.
– Barbara S.
I manage care for my mother from two states away. The consistent communication after each ride lets me know she arrived safely. That daily peace of mind is priceless.
– Emily W.
I've been lifted, bumped, and jarred by other services. This one gets it right. Smooth ramp, careful positioning, solid tie-downs, and a driver who actually asks how I'm doing. Night and day difference.
– Daniel T.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at UNC Health Blue Ridge to discharge pickups and facility transfers, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to Fresenius Kidney Care Burke County and other dialysis centers on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in Burke County and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Morganton Burke Senior Center, East Burke Senior Center, and other community programs, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to church, family gatherings, grocery runs, shopping along Burkemont Avenue in Morganton, and anywhere else life takes you — because staying independent means more than just getting to the doctor.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Burke County, NC and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Burke County and its towns — from Morganton and Valdese to Glen Alpine, Drexel, and Connelly Springs. Whether you're heading to a medical appointment, church, or a family gathering, we're here to help.
Healthcare Facilities We Serve
Our drivers know Burke County's medical facilities and can get you there safely and on time.
- UNC Health Blue Ridge
- Fresenius Kidney Care Burke County
- Morganton Burke Senior Center
- East Burke Senior Center
- Broughton Hospital
- J. Iverson Riddle Developmental Center
For advanced specialty care, we also provide transportation to Mission Hospital in Asheville and Catawba Valley Medical Center in Hickory.
Neighborhoods We Serve
From Morganton to the small towns scattered across the foothills, we offer door-to-door service throughout Burke County's communities including:
- Morganton
- Valdese
- Drexel
- Glen Alpine
- Connelly Springs
- Rutherford College
- Hildebran
Zip Codes Serviced
Our drivers serve neighborhoods and towns across Burke County, covering the following zip codes and surrounding areas:
- 28655
- 28690
- 28628
- 28619
- 28612
Whether you live along the I-40 corridor, near US-70 through Morganton, off NC-18 heading south, or out toward US-64, our transportation network covers your area. We know Burke County's roads and the best routes to get you where you need to go.
Serving Nearby Communities Including Marion, Hickory, Lenoir, Old Fort, Rutherfordton, Granite Falls, Valdese, Morganton, Glen Alpine, Connelly Springs & Beyond
Need a ride to UNC Health Blue Ridge or another medical facility?
Frequently Asked Questions
How do I book a ride?
You can reach us by phone at 877-369-5457 or tap the "Book a Ride" button right here on our site. For non-urgent trips, placing your request a day or two ahead gives us the best chance to match you with a nearby driver, though same-day rides are sometimes available.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
Give us 24 to 48 hours when you can, particularly if you're traveling from Valdese, Glen Alpine, or Connelly Springs into Morganton. Burke County's spread-out geography means advance notice helps us position a vehicle near you. For recurring dialysis or therapy rides, we lock in a weekly schedule after one setup call.
What if I need a wheelchair-accessible vehicle?
Mention it when you schedule and we'll reserve a van built for your needs. Our wheelchair vehicles feature ramps and secure tie-down systems designed for manual chairs, power chairs, and scooters alike. The driver handles loading, securement, and unloading so you can focus on your appointment.
Can a family member or caregiver ride with me?
Absolutely. A companion is welcome on any trip at no additional charge in most situations. Mention it at the time of booking so we can confirm seating and let the driver know to expect an extra passenger.
Questions? We're here to help!
What is NEMT?
Non-Emergency Medical Transportation — NEMT — provides professional rides for people who need reliable help getting to healthcare appointments but whose situation doesn't call for an ambulance. It handles routine needs like dialysis and therapy as well as one-time trips like hospital discharges.
The riders who depend on NEMT include seniors who have stopped driving, people managing disabilities, and anyone whose medical condition makes operating a vehicle unsafe. Vehicles range from wheelchair-accessible vans with ramps and tie-downs to stretcher units and sedans staffed by drivers trained in hands-on mobility support.
Some trips happen on a fixed schedule — dialysis three mornings a week, physical therapy every Tuesday and Thursday, regular oncology follow-ups. Others come up once, like getting home after a procedure. Whatever the appointment, NEMT exists so that transportation never stands between a person and the care they need.
Powered by Modern Technology
Every ride is powered by Duet, a leading NEMT software platform. That means dependable scheduling, real-time vehicle tracking, and clear communication between you and your driver from booking to drop-off.
More Than a Ride
When a Burke County family calls us, they're placing someone they love in our hands. We take that seriously. From the first phone call to the moment your loved one is safely back home, everything we do is built around one purpose: making sure the people riding with us never have to worry about the ride.