Non-Emergency Medical Transportation in Malden, MA
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Malden is a compact city of about 65,000 residents just five miles north of Boston, but getting to the right medical facility still takes careful planning. Most hospital-level care means traveling to CHA Everett Hospital, MelroseWakefield Hospital, or Massachusetts General Hospital in Boston, and Route 1 congestion during rush hour can stretch a 15-minute drive into 40 minutes or more. We provide professional, door-to-door transportation throughout Malden and Middlesex County for dialysis appointments, hospital visits, specialist referrals, and the everyday rides that keep life moving — like getting to the Malden Senior Center on Washington Street or picking up groceries in Malden Center.
Every ride starts with a driver at your front door. They greet you, walk alongside you to the vehicle, and make sure you're settled before heading out. At your appointment, they walk you to the entrance. When you're finished, they're waiting. It's the kind of care we'd arrange for our own families — personal, on time, and built around the understanding that you're trusting us with the person you love most.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
After being in the hospital for a week with pneumonia, I was weak and exhausted. The driver practically carried my bags and held my arm the whole way to the vehicle. That kind of compassion is rare.
– Carolyn T.
I live out of state so finding reliable transport for my dad was a big worry. They've been on time for every appointment and the communication is great. I finally have peace of mind knowing he's in good hands.
– Bob W.
After my spinal cord injury, wheelchair transport felt like a nightmare. This service changed everything. The drivers are trained, the vehicles are equipped, and every ride is handled with professionalism and compassion.
– Chester N.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at CHA Everett Hospital to discharge pickups at Massachusetts General Hospital or MelroseWakefield Hospital, we're there when you need us — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to DaVita Wellington Circle Dialysis Center and other dialysis facilities in the Malden area on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in Malden, Medford, or Boston and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Malden Senior Center and other community programs, so you never have to miss out or rely on someone else's availability.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to church, family gatherings, Square One Mall in Saugus, grocery stores, and anywhere else life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Malden, MA and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Malden and Middlesex County. Whether you're heading to a specialist appointment in Boston, a dialysis session in Everett, or a community lunch at the senior center, we're here to get you there safely and on time.
Healthcare Facilities We Serve
Our drivers know Malden's medical landscape and the fastest routes to nearby hospitals and clinics, getting you there safely and on time.
- Massachusetts General Hospital
- CHA Everett Hospital
- MelroseWakefield Hospital
- CHA Malden Care Center
- Lawrence Memorial Hospital of Medford
- DaVita Wellington Circle Dialysis Center
- Malden Senior Center
For specialty and tertiary care, we also provide transportation to Massachusetts General Hospital, Dana-Farber Cancer Institute, Brigham and Women's Hospital, and Tufts Medical Center in Boston.
Neighborhoods We Serve
We offer door-to-door service across every neighborhood in Malden and the surrounding communities in Middlesex County, including:
- Malden Center
- Maplewood
- Edgeworth
- Linden
- Forestdale
- Bell Rock
- Faulkner
Zip Codes Serviced
We provide non-emergency medical transportation across Malden and the wider Middlesex County area, covering the following zip codes:
- 02148
Whether you live near Route 1 along Broadway, off Route 60 on Salem Street, or close to Route 99 on Commercial Street, our drivers know Malden's roads and the best routes to hospitals and clinics in Everett, Melrose, and Boston.
Serving Nearby Communities Including Medford, Everett, Melrose, Revere, Saugus, Stoneham, Boston, Chelsea & Beyond
Need a ride to Massachusetts General Hospital or another medical facility?
Frequently Asked Questions
How do I book a ride?
The easiest way is to call 877-369-5457 or use the "Book a Ride" button right here on our site. We suggest scheduling at least 24-48 hours before a non-urgent appointment, although same-day rides are sometimes available depending on your location.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
We recommend 24-48 hours for most trips. Since Malden residents frequently head to hospitals in Everett, Melrose, and Boston — and Route 1 congestion can double travel time during rush hour — early booking helps secure the best window. Recurring appointments like dialysis can be set up on a standing weekly schedule.
What if I need a wheelchair-accessible vehicle?
Absolutely — just mention it during booking and we'll dispatch a vehicle equipped for your needs. Our fleet includes vans fitted with ramps and certified tie-down hardware designed for manual chairs, power chairs, and mobility scooters alike.
Can a family member or caregiver ride with me?
Of course. A companion — whether a spouse, adult child, or professional caregiver — can join the ride at no additional cost for most trips. Simply note it when you schedule so the driver expects an extra passenger.
Questions? We're here to help!
What is NEMT?
Non-Emergency Medical Transportation, commonly called NEMT, provides a professional ride for anyone who needs help reaching a medical appointment but whose condition does not call for an ambulance. Services range from recurring dialysis pickups and specialist referrals to post-surgery discharge rides.
NEMT serves seniors who no longer drive, people living with disabilities, and anyone whose health makes it difficult or unsafe to get behind the wheel. The vehicles used in NEMT range from wheelchair-accessible vans equipped with ramps and tie-downs to stretcher transport for those who can't sit upright, along with standard cars where drivers provide hands-on walking support.
Common NEMT rides include recurring appointments like dialysis three times a week, radiation treatments, and physical therapy, as well as one-time needs such as post-surgery pickups and hospital discharge rides. The purpose is simple: making sure people can reach the care that keeps them healthy and independent.
Powered by Modern Technology
Every ride we provide runs on Duet, a leading NEMT software platform. That gives you real-time vehicle tracking, dependable scheduling, and direct communication with your driver from the moment you book until you're safely home.
More Than a Ride
When a family in Malden calls us, they're handing over someone they love — a parent heading to dialysis, a spouse coming home from surgery. We carry that responsibility from the first call to the front door. Our goal is straightforward: families should never have to worry about the ride.