Non-Emergency Medical Transportation in Lowell, MA
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Lowell's healthcare facilities are clustered along the Varnum Avenue corridor and throughout the city center, but getting there on your own isn't always simple — especially when the canal system creates roundabout routes and parking is limited. Whether you're heading to Lowell General Hospital for a follow-up, a dialysis session at Fresenius Kidney Care Lowell, or a specialist appointment 30 miles south in Boston along I-93, we handle the ride so you can focus on your health. We provide professional, door-to-door transportation across Lowell and Middlesex County for medical visits, everyday errands, and the rides that keep your life moving — like weekly programs at the Lowell Senior Center or dinner with family in Chelmsford.
Every ride begins at your front door. Our drivers greet you, walk alongside you to the vehicle, and make sure you're comfortable before heading out. At your appointment, they're waiting when you're done. It's the kind of attentive, on-time care we'd arrange for our own families — and it's what the person you love most deserves on every ride.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
My mom was discharged after a fall and she was scared about the ride home. The driver was so gentle and reassuring with her. She told me afterward that she felt safe the whole time.
– Lisa N.
Three days a week for chemo rides. It's a tough season, but at least transport isn't one of the things we worry about. They show up, they care, they get her there safely. Every time.
– Rebecca P.
I need to stay in my wheelchair for transport and the tie-down system in their vehicles is excellent. No bouncing, no shifting during turns. I actually feel more secure in their van than in most other vehicles.
– Kenneth P.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Lowell General Hospital to discharge pickups at the Saints Campus, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to Fresenius Kidney Care Lowell and other dialysis centers across Middlesex County on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in Lowell and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Lowell Senior Center on Broadway Street and other community programs, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to church, family gatherings, Cross River Plaza, Market Basket, and anywhere else your week takes you — because daily life doesn't stop when you stop driving.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Lowell, MA and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Lowell and Middlesex County. Whether you need a ride to a medical appointment, a community program, or a family gathering in a neighboring town, we're here to help.
Healthcare Facilities We Serve
Our drivers know Lowell's medical facilities and can get you there safely and on time.
- Lowell General Hospital
- Lowell General Hospital – Saints Campus
- Lowell Community Health Center
- Fresenius Kidney Care Lowell
- Lowell Senior Center
- D'Youville Life and Wellness Community
For specialty care, we also provide transportation to Lahey Hospital & Medical Center in Burlington, Massachusetts General Hospital in Boston, and beyond.
Neighborhoods We Serve
We offer door-to-door service throughout Lowell's neighborhoods and the surrounding Middlesex County communities, including:
- Downtown Lowell
- The Acre
- Centralville
- Pawtucketville
- Belvidere
- Highlands
- South Lowell
Zip Codes Serviced
We provide transportation throughout Lowell and Middlesex County, covering the zip codes that matter most to our riders, including:
- 01850
- 01851
- 01852
- 01853
- 01854
Whether you live near I-495, off US-3, or across the city near Route 38 or Route 113, our transportation network covers your area. We know Lowell's roads and the quickest routes to get you where you need to go.
Serving Nearby Communities Including Chelmsford, Dracut, Tewksbury, Billerica, Westford, Tyngsborough, Lawrence, Nashua & Beyond
Need a ride to Lowell General Hospital or another medical facility?
Frequently Asked Questions
How do I book a ride?
The easiest way is to call 877-369-5457 or click "Book a Ride" on our website. For non-urgent appointments, giving us a day or two of advance notice helps us match you with the best driver and vehicle for your trip.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
We recommend giving us at least 24-48 hours of notice for most appointments. For recurring needs like dialysis, we create a standing schedule so every ride is handled automatically. Same-day availability may be possible depending on your area.
What if I need a wheelchair-accessible vehicle?
Absolutely — just mention it when you schedule your ride and we'll reserve a vehicle equipped for your needs. Our fleet includes vans with ramps and full tie-down systems built to safely transport manual wheelchairs, power chairs, and mobility scooters.
Can a family member or caregiver ride with me?
Of course. A family member, caregiver, or companion is welcome to ride along on any trip at no additional cost. Simply mention it during booking so the driver knows to expect an extra passenger.
Questions? We're here to help!
What is NEMT?
Non-Emergency Medical Transportation, or NEMT, provides safe rides to medical appointments for people who don't need an ambulance but can't easily get there on their own. It fills the gap between emergency services and everyday transportation.
NEMT is built for seniors who no longer drive, people living with disabilities, and anyone whose health makes it hard to get behind the wheel. Vehicles are matched to each rider's needs — from wheelchair-accessible vans with ramps and tie-down systems to stretcher transport and standard cars with drivers trained to provide walking assistance.
Riders use NEMT for appointments that happen on a regular cycle — dialysis, radiation, physical therapy, routine checkups — and for one-time needs like a ride home after surgery or a hospital discharge. The point is simple: help people reach the care that keeps them healthy and living independently.
Powered by Modern Technology
Every Lowell ride is powered by Duet, a trusted NEMT software platform. You get real-time vehicle tracking, dependable scheduling, and direct communication with your driver throughout the trip.
More Than a Ride
Every ride we provide starts with a family's trust. Someone is counting on us to take care of the person they worry about most. We carry that responsibility from the moment a trip is booked to the moment your loved one is safely home — because the people in our care deserve the same attention and kindness we'd give our own family.