Non-Emergency Medical Transportation in Franklin, MA
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Franklin sits roughly halfway between Boston and Providence in southern Norfolk County, and for 33,000 residents that geography shapes every medical trip. Milford Regional Medical Center handles much of the inpatient and outpatient care a short drive west, Fresenius Kidney Care Blackstone Valley runs recurring dialysis sessions a few exits up I-495, and the Franklin Senior Center on Daniel McCahill Street remains a daily stop for older adults across town. Many riders also make longer hauls to specialty teams at Brigham and Women's or Mass General in Boston. That mix of short local runs and longer regional trips is what our drivers plan around, every day.
Every trip starts at the front door, not the curb. Our drivers lend an arm down the walkway, settle you into the seat, and stay with you until you have cleared the entrance on the other end. When the visit wraps up, the ride home is already on the way. This is the care we would line up for our own parents, and the promise every Franklin family receives in return.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
After being in the hospital for a week with pneumonia, I was weak and exhausted. The driver practically carried my bags and held my arm the whole way to the vehicle. That kind of compassion is rare.
– Carolyn T.
I live out of state so finding reliable transport for my dad was a big worry. They've been on time for every appointment and the communication is great. I finally have peace of mind knowing he's in good hands.
– Bob W.
After my spinal cord injury, wheelchair transport felt like a nightmare. This service changed everything. The drivers are trained, the vehicles are equipped, and every ride is handled with professionalism and compassion.
– Chester N.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From pre-op visits at Milford Regional Medical Center to same-day discharges out of Boston teaching hospitals, we are parked and ready the moment the nurse hands over the paperwork.
Learn More on Hospital Rides
Dialysis Transportation
Three sessions a week, every week — we take you to Fresenius Kidney Care Blackstone Valley on a standing schedule built around chair time, not anyone else's calendar.
Learn More on Dialysis Rides
Doctor Appointments
Primary care, specialist consults, imaging, bloodwork — we get you to any physician's office across Franklin and have a driver heading back the second the visit wraps up.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Franklin Senior Center on Daniel McCahill Street and other community programs, so the classes, lunches, and clubs you look forward to never slip off the week.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a same-day procedure at any local surgical center, we are the ride home you can lean on — unhurried, gentle, and standing by the moment the discharge paperwork is signed.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to Wrentham Village Premium Outlets, Sunday service at St. Mary's Parish, a grandchild's recital at Dean College, the Whole Foods run, and wherever else the week takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Franklin, MA and Beyond
We handle door-to-door rides to medical campuses, senior programs, and everyday stops across Franklin and the wider Norfolk County area. Whether the destination is a dialysis chair, a morning service downtown, or dinner at a relative's house in Wrentham, we take care of the drive.
Healthcare Facilities We Serve
Our drivers know Franklin's clinics, the urgent care locations downtown, and the side streets that reach each nearby hospital safely and on schedule.
- Milford Regional Medical Center
- AFC Urgent Care Franklin
- Milford Regional Urgent Care in Franklin
- Franklin Primary Care
- Fresenius Kidney Care Blackstone Valley
- Franklin Health & Rehabilitation Center
- Franklin Senior Center
For specialty and academic care, we also carry riders to Brigham and Women's Hospital, Massachusetts General Hospital, Dana-Farber Cancer Institute, and regional centers in Providence and Worcester.
Neighborhoods We Serve
We offer door-to-door service throughout Franklin and the surrounding neighborhoods, covering the areas listed below:
- Downtown Franklin
- Unionville
- City Mills
- Wachusett
- Franklin Center
- Forge Park
- Dean College area
- Populatic
Zip Codes Serviced
Our service reaches every address across Franklin and out into the wider Norfolk County map, serving the ZIP codes listed here:
- 02038
- 02081
- 02019
- 02053
- 02035
Whether your home sits off I-495, along Route 140, near Route 1A through the town center, or out on King Street toward Wrentham, we pull up to the door. We know the I-495 commuter backups and the winter slowdowns on Route 140, and we time pickups around both.
Serving Nearby Communities Including Bellingham, Medway, Millis, Norfolk, Wrentham, Foxborough, Milford, Walpole, Medfield, Mansfield & Beyond
Need a ride to Milford Regional Medical Center or another local medical facility?
Frequently Asked Questions
How do I book a ride?
Call our booking team at 877-369-5457, or use the "Book a Ride" button at the top of the site. For non-urgent trips, a day or two of lead time works best, and same-day pickups frequently come together based on which drivers are running close to your neighborhood.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule my ride?
For local rides to Milford Regional or a Franklin clinic, 24 hours of notice is usually enough. For regional runs into Boston or down to Providence, we ask for 48 to 72 hours because I-495 traffic and winter storms can shift pickup windows.
Do your vehicles accommodate wheelchairs?
Yes — flag it when you book and the right vehicle is assigned before the driver leaves the lot. Our wheelchair-accessible vans carry ramps and secure four-point tie-down systems, and they handle manual chairs, power chairs, and mobility scooters with no trouble.
Can a family member ride along?
Yes, in almost every case a spouse, adult child, or caregiver is welcome to come along at no extra charge. Mention the second rider at the time of booking so the driver keeps the seat open and plans the pickup for two.
Questions? We're here to help!
What is NEMT?
NEMT is shorthand for Non-Emergency Medical Transportation. It is a ride service made for people who need steady support reaching medical care but are not in a situation that calls for an ambulance.
The riders who lean on NEMT usually share a few circumstances — older adults who have parked the car for good, residents living with a disability, and anyone whose condition makes driving too risky. Vehicles are matched to the need, from wheelchair-accessible vans to stretcher-capable units to standard cars with walking support.
A big share of these trips repeat on a steady rhythm — dialysis mornings, chemotherapy cycles, physical therapy blocks, specialist follow-ups. Other rides are one-off runs, like an outpatient surgery pickup or a hospital discharge. Either way, the aim stays the same: connecting people to the care that keeps them well.
Powered by Modern Technology
Every Franklin trip runs through Duet (https://www.duetinc.com/), a leading NEMT software platform built around live vehicle tracking, steady scheduling, and an open line of communication between rider and driver from pickup through drop-off.
More Than a Ride
When a Franklin family calls to book, they are handing over a parent, a spouse, or a longtime friend for the length of a trip — and the weight of that never fades into routine on our end. Every piece of what we do comes back to a single promise: nobody in our care, and nobody waiting at home, should ever worry about the ride.