Non-Emergency Medical Transportation in Billerica, MA
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Billerica is a sprawling town spread across 26 square miles of Middlesex County, and most of the healthcare facilities its residents depend on are located in neighboring communities. Whether you're heading to Lahey Hospital & Medical Center in Burlington, a dialysis session at Fresenius Kidney Care in Chelmsford, or Lowell General Hospital up Route 3, getting there reliably matters — especially when public transit options are limited. We provide professional, door-to-door medical transportation for dialysis appointments, hospital visits, specialist care, and the everyday rides that keep life on track, from grocery runs to Sunday services.
Every ride begins at your front door. Our drivers greet you, help you to the vehicle, and make sure you're settled before the trip starts. At your destination, they walk you to the entrance and wait or return when you're ready. It's the kind of care we'd want for our own families — attentive, on time, and built around the understanding that the person in our care is someone you trust us with completely.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
After a week in the hospital, the last thing I wanted was a bumpy, uncomfortable ride. The vehicle was newer, the suspension was smooth, and the driver took the gentlest route. Much appreciated.
– Donald V.
I moved for work but my elderly mother stayed behind. Knowing she has reliable rides to all her appointments lets me sleep at night. The drivers truly care about their passengers.
– Roy K.
The driver positioned my wheelchair near the window so I could see outside during the ride. It seems like a small thing but it made the trip so much more pleasant. Thoughtful service.
– Vivian S.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Lahey Hospital & Medical Center to discharge pickups at Lowell General Hospital, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to Fresenius Kidney Care Chelmsford, DaVita Burlington Regional Dialysis, and other area centers on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in Billerica and the surrounding area, and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Billerica Council On Aging and other community programs, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to St. Theresa Church, the Burlington Mall, grocery stores, family gatherings, and anywhere else life takes you — because independence doesn't stop at medical appointments.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Billerica, MA and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Billerica and Middlesex County. Whether you're heading to a hospital appointment in Burlington, dialysis in Chelmsford, or a family gathering across town, we're here to help.
Healthcare Facilities We Serve
Our drivers know the medical facilities near Billerica and can get you there safely and on time.
- Lahey Hospital & Medical Center
- Lowell General Hospital
- Emerson Hospital
- Circle Health Urgent Care – Billerica
- Fresenius Kidney Care Chelmsford
- DaVita Burlington Regional Dialysis
- Billerica Council On Aging
For specialty and tertiary care, we also provide transportation to Massachusetts General Hospital and Brigham and Women's Hospital in Boston.
Neighborhoods We Serve
We offer door-to-door service throughout Billerica and the surrounding neighborhoods, from North Billerica to Nutting Lake and beyond, including:
- North Billerica
- Billerica Center
- East Billerica
- Nutting Lake
- Pinehurst
- South Billerica
Zip Codes Serviced
We provide transportation across Billerica and the greater Middlesex County area, covering the zip codes that matter most to our riders, including:
- 01821
- 01822
- 01862
Whether you live near Route 3, off Route 3A, along Route 129, or close to I-495 at the northern edge of town, our transportation network covers your area. We know the local roads and the quickest routes to every major facility.
Serving Nearby Communities Including Chelmsford, Tewksbury, Burlington, Bedford, Wilmington, Lowell, Concord, Carlisle & Beyond
Need a ride to Lahey Hospital & Medical Center or another medical facility?
Frequently Asked Questions
How do I book a ride?
Call us at 877-369-5457 or tap the "Book a Ride" button right on our website. For non-urgent appointments, a day or two of lead time is ideal, but same-day rides may be available depending on where you're located.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
Booking a day or two ahead works best for routine visits, especially since most Billerica residents travel to hospitals in Burlington, Lowell, or Chelmsford and Route 3 congestion during rush hour can add time. For dialysis or other recurring needs, we lock in a standing schedule so you don't have to rebook each week.
What if I need a wheelchair-accessible vehicle?
Just mention it when you book. We'll match you with a wheelchair-accessible van equipped with a ramp and secure tie-down system, and we accommodate manual chairs, power chairs, and scooters of all sizes.
Can a family member or caregiver ride with me?
Of course. A family member or caregiver can come along on the ride at no additional cost in most situations. Mention it when you book and we'll make sure there's room.
Questions? We're here to help!
What is NEMT?
Non-Emergency Medical Transportation, or NEMT, is a dedicated ride service for people who need to get to medical appointments safely but don't require an ambulance. It fills the gap between emergency transport and driving yourself.
NEMT serves seniors who no longer drive, individuals with disabilities, and people managing chronic conditions that make it difficult to get behind the wheel. Vehicles include wheelchair-accessible vans equipped with ramps and tie-down systems, stretcher transport for those who can't sit upright, and standard cars with drivers trained in hands-on walking assistance.
Common NEMT rides include recurring trips like dialysis sessions three times a week, radiation therapy, and regular doctor visits, along with one-time needs such as hospital discharge pickups and outpatient surgery rides. The goal is simple: make sure people can reach the care they need to stay healthy and independent.
Powered by Modern Technology
Every ride is powered by Duet, a trusted NEMT software platform that provides real-time vehicle tracking, dependable scheduling, and direct communication between you and your driver throughout the trip.
More Than a Ride
Booking a ride for someone you love is an act of trust, and we treat it that way. From the first phone call to the moment your loved one walks back through their front door, everything we do centers on one thing: making sure you never have to worry about the ride.