Non-Emergency Medical Transportation in New Palestine, IN
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
New Palestine is a small town tucked into western Hancock County, where most everyday care happens close to home at the Hancock Wellness Center on US-52 and at Hancock Regional Hospital just up the road in Greenfield. Specialty visits are a different story — cardiology, oncology, and surgical follow-ups regularly pull residents 25 to 45 minutes west into Indianapolis, to Community Hospital East, Franciscan Health, and the academic campuses along the I-465 loop. We provide professional, door-to-door medical transportation throughout New Palestine and Hancock County for dialysis runs, hospital trips, specialist appointments downtown, and the steady rhythm of rides that keep daily life moving.
Every trip starts at your front door. Our drivers greet you, walk with you out to the van, and make sure you're settled before we head out. When the appointment ends, we're already there. It's the kind of attention you'd want for your own father — patient, on time, and shaped by the simple fact that the rider in our care is somebody's parent or partner.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
I was discharged with strict instructions not to bend or twist. The driver helped me into the vehicle in a way that kept my spine straight. He clearly had training for situations like mine.
– Bruce N.
Regular rides to my wife's radiation appointments. The drivers have been unfailingly kind during what's been the hardest period of our lives. Transport is the one thing we don't have to worry about.
– Jack A.
My daily wheelchair makes transport complicated because of its size and weight. But these drivers always manage it skillfully. I never feel rushed or that my chair is a burden. Truly professional.
– Harriet A.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Hancock Regional Hospital in Greenfield to discharge pickups at Community Hospital East or Franciscan Health Indianapolis, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three sessions a week, every week — we run a standing schedule to Fresenius Kidney Care Greenfield and other dialysis centers across Hancock County and east-side Indianapolis.
Learn More on Dialysis Rides
Doctor Appointments
Routine checkups, specialist follow-ups, lab work — we'll get you to any clinic in New Palestine or Greenfield and have a ride waiting the moment your visit ends.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to Hancock County Senior Services, Woodland Terrace New Palestine, the New Palestine Lions Club, and other community programs, so the calendar stays full without leaning on family.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — careful, comfortable, and ready when the recovery nurse says you're cleared.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to Sunday service, birthday gatherings, the grocery store on US-52, the Hancock County Public Library, family dinners, and anywhere else life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout New Palestine, IN and Beyond
We provide reliable transportation to hospitals, dialysis clinics, senior programs, and everyday destinations throughout New Palestine and Hancock County, plus regular runs west into Indianapolis for specialty care. Whether the day calls for a treatment, a church service, or a family gathering, we handle the drive.
Healthcare Facilities We Serve
Our drivers know the medical facilities serving New Palestine and the routes that get you there safely and on time.
- Hancock Regional Hospital
- Community Hospital East
- Franciscan Health Indianapolis
- Hancock Wellness Center – New Palestine
- Fresenius Kidney Care Greenfield
- Hancock County Senior Services
- Woodland Terrace New Palestine
- New Palestine Lions Club
For specialty and academic care, we also drive into Indianapolis to IU Health Methodist Hospital, IU Health University Hospital, Ascension St. Vincent, and Community Hospital North.
Neighborhoods We Serve
We offer door-to-door service throughout the New Palestine area, including the neighborhoods that local residents know best:
- Downtown New Palestine
- Sugar Creek
- Brandywine
- The Preserve at Sugar Creek
- Gem
- Brookside Estates
- Heritage Lake
Zip Codes Serviced
We provide transportation across New Palestine and Hancock County, with regular service into adjacent ZIP codes too:
- 46163
- 46140
- 46055
- 46040
- 46229
- 46176
Whether you live near US-52, off I-70, along SR-9, or south on SR-234, our service covers your area. We know the country roads through New Palestine and how rush hour along I-70 reshapes the trip into downtown Indianapolis on early mornings.
Serving Nearby Communities Including Greenfield, Fortville, McCordsville, Cumberland, Indianapolis, Shelbyville, Fountaintown, Morristown, Wanamaker, Fairland & Beyond
Need a ride to Hancock Regional Hospital or another New Palestine-area facility?
Frequently Asked Questions
How do I book a ride?
You can reach us at 877-369-5457 or use the "Book a Ride" button at the top of this page to set the trip up online. Booking 24 to 48 hours ahead works best for non-urgent rides, though same-day pickups are sometimes available near New Palestine.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
Local visits to Hancock Regional Hospital or the Hancock Wellness Center usually need 24 to 48 hours notice. Indianapolis specialty trips to IU Health Methodist or Community Hospital East need 48 to 72 hours so we can plan around I-70 rush hour. Recurring dialysis gets a standing weekly pickup.
What if I need a wheelchair-accessible vehicle?
Tell us when you call. Our wheelchair-accessible vans carry secure ramps and full tie-down systems, and we work with manual chairs, power chairs, and most scooters. Sharing your chair type during booking means the right van pulls into your driveway the first time.
Can a family member or caregiver ride with me?
Yes — in nearly every case a spouse, adult child, or caregiver is welcome to come along at no additional charge. Mention them when you book so we hold the seat and the driver knows to expect a second passenger.
Questions? We're here to help!
What is NEMT?
NEMT stands for Non-Emergency Medical Transportation — a planned, professional ride for medical needs that ask for more attention than a regular car ride but don't call for an ambulance or a 911 dispatch.
The riders are usually older adults who've stepped away from driving, people with a disability, or anyone whose health makes driving unsafe. The vehicle matches the rider — a ramp-equipped van for a power chair, a stretcher rig for trips taken lying flat, or a sedan with a driver who'll walk you in.
Most of these rides repeat weekly — dialysis several days a week, infusion therapy, physical rehab, monthly oncology check-ins — while the rest are one-time pickups after outpatient surgery or a hospital discharge. The thread is simple: keep the ride from becoming the reason a treatment gets missed.
Powered by Modern Technology
Our New Palestine rides run on Duet, a leading NEMT software platform that delivers live van tracking, dependable pickup windows, and clear communication between rider and driver.
More Than a Ride
Handing a parent over to someone else's care is a quiet kind of trust. We feel the weight of it and treat every trip accordingly. From the first call to the moment a rider is back inside their own kitchen, the work is built around one promise: nobody who loves the rider should wonder how the drive is going.