Non-Emergency Medical Transportation in Southside, FL
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Southside sits right at the center of Jacksonville's busiest medical corridor, with Ascension St. Vincent's Southside Hospital, HCA Florida Memorial Hospital, and Baptist Medical Center South all clustered within a short drive off Belfort Road and Southside Boulevard. The challenge is that life in this part of Duval County stretches well beyond that cluster — dialysis at Fresenius Kidney Care St. John's, follow-ups out near Tinseltown, a discharge picking up someone in Beauclerc, an oncology consult that pushes a family across town to Baptist downtown. We provide door-to-door non-emergency medical transportation built for that geography, covering recurring dialysis runs, hospital trips on JTB, specialty visits, and the everyday rides that keep the rest of the week on track.
Every ride starts at the front door, not at a curb halfway down the driveway. Our drivers walk up, greet you by name, and stick by your side until you're settled in the seat and the belt is fastened. When the appointment ends, the van is already pulled in and waiting. That's the kind of care we'd want for our own parents, and it's why Southside families keep handing us the keys to the trips that matter most.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
Third time using them for post-operative transport and they never disappoint. Consistent quality, consistent care. When you're recovering from surgery, that reliability is everything.
– Roger J.
Weekly rides to physical therapy for my torn rotator cuff. The drivers always help me with the seatbelt since I can't reach across. Simple thing, but it shows they actually pay attention.
– Patrick E.
I have limited upper body strength so I need help with everything from ramp to seat positioning. The drivers are always gentle and careful with my arms and shoulders. They never make me feel helpless.
– Lucille G.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled procedures at Ascension St. Vincent's Southside Hospital to discharge pickups at HCA Florida Memorial or Baptist Medical Center South, we're there when the nurse says ready — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three sessions a week, every week — we get you to Fresenius Kidney Care St. John's, DaVita Jacksonville South, and other Southside dialysis centers on a schedule your week can be built around.
Learn More on Dialysis Rides
Doctor Appointments
Routine checkups, specialist consults, infusions, and follow-ups — we'll get you to any doctor's office or clinic across Southside and have a ride waiting the moment you walk out.
Learn More on Doctor Rides
Senior Center Transportation
Standing rides to the Southside Community Center, Jim Fortuna Senior Center, and Mandarin Senior Center, so a class, lunch group, or wellness program never slips off the calendar.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a same-day procedure at a local surgical center or hospital, we handle the ride home — calm, steady, and paced for the post-anesthesia hours when nothing should feel rushed.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to The Avenues mall, the St. Johns Town Center, a Publix run in 32256, Sunday service along Beach Boulevard, or lunch with the grandkids over in Mandarin — wherever the week takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Southside, FL and Beyond
We provide reliable transportation to hospitals, dialysis centers, senior programs, and everyday destinations across Southside and Duval County. Whether the trip is a quick run to Ascension St. Vincent's Southside, a longer ride out to Mandarin, or an afternoon at The Avenues, we keep the logistics simple.
Healthcare Facilities We Serve
Our drivers know the Southside medical corridor, the JTB interchanges, and the back routes that keep you on time when I-95 slows to a crawl.
- Ascension St. Vincent's Southside Hospital
- HCA Florida Memorial Hospital
- Baptist Medical Center South
- Fresenius Kidney Care St. John's
- DaVita Jacksonville South Dialysis Center
- Southside Community Center
- Mandarin Senior Center
- Jim Fortuna Senior Center
For advanced specialty care, we also drive east to Mayo Clinic Jacksonville and downtown to UF Health Jacksonville for oncology, transplant, and academic-medicine appointments.
Neighborhoods We Serve
We offer door-to-door service across Southside and the surrounding Duval County communities, including these neighborhoods:
- Tinseltown
- Southside Estates
- Beauclerc
- Sans Souci
- Beach Boulevard Corridor
- Goodbys Creek
- Pickwick Park
- Englewood
Zip Codes Serviced
We provide non-emergency medical transportation throughout Southside and the adjoining stretch of Duval County, including these zip codes:
- 32216
- 32217
- 32246
- 32256
- 32207
- 32257
Whether you live along Southside Boulevard, near the JTB ramps, off Beach Boulevard, or close to the I-95 Butler interchange, our network reaches your front door. We plan around the morning crush on JTB, the afternoon backup near the Southside Boulevard merge, and the construction zones that bend the clock most weeks.
Serving Nearby Communities Including San Marco, Baymeadows, Deerwood, Mandarin, Arlington, San Jose, Sandalwood, The Avenues, Jacksonville (Downtown), San Pablo & Beyond
Need a ride to Ascension St. Vincent's Southside Hospital or another medical facility?
Frequently Asked Questions
How do I book a ride?
Reach our team at 877-369-5457 to set up a ride, or tap the "Book a Ride" button anywhere on this site. For non-urgent visits, we suggest booking a day or two ahead. Same-day rides are sometimes possible when a driver is already working a route through the Southside corridor.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule my ride?
For routine trips, 24 to 48 hours of lead time works best — especially when the route touches JTB or I-95, since rush-hour congestion and Southside Boulevard construction can shift pickups by 15 to 30 minutes. For dialysis, we set up a standing weekly schedule.
Do your vehicles accommodate wheelchairs?
Just flag the wheelchair when you book and we'll dispatch a van built for it. Our accessible vans come with safety ramps and four-point securement straps, and they handle manual chairs, power chairs, and mobility scooters without trouble. Each booking is matched to the vehicle that fits the rider's specific equipment.
Can a family member ride along?
Yes — for most trips a spouse, adult child, or caregiver is welcome to ride with you at no additional cost. Mention the second rider during booking so we can save the seat and the driver knows to expect two of you at the door.
Questions? We're here to help!
What is NEMT?
NEMT, short for Non-Emergency Medical Transportation, is a scheduled ride service for people who need a steady way to reach medical care without picking up the phone to call 911. It fills the space between an ambulance trip and asking a neighbor to swing by.
The riders who lean on it most are seniors who've handed over the keys, adults with a disability, and anyone whose condition makes driving unsafe. Vehicles match the rider — wheelchair vans with ramps, stretcher transport for flat travel, and standard cars with drivers trained in walking help.
Most of the work runs on weekly cycles — dialysis, chemo, physical therapy, recurring specialist visits — with one-off trips like outpatient surgery pickups filling in the rest. Whichever bucket the ride falls into, the aim stays the same: keep people tied to the care that lets them stay home.
Powered by Modern Technology
Every Southside ride runs on Duet, a purpose-built NEMT software platform that pairs live vehicle tracking with reliable pickup windows and direct rider-to-driver communication from booking through drop-off.
More Than a Ride
When a Southside family books with us, they're handing a parent, a spouse, or a close friend into our care. That weight rides with us the entire trip. From the first call through to the moment the front door closes behind the rider, every step points at one promise — nobody on board should ever have to wonder about the ride.