Non-Emergency Medical Transportation in Riverside, FL
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Riverside is one of the most concentrated medical neighborhoods in northeast Florida, and that's a blessing and a complication at the same time. Ascension St. Vincent's Riverside sits right inside the historic district off Park Street, with Baptist Medical Center a short drive across the river and UF Health Jacksonville just north on 8th Street. The catch is everything else — the brick-paved blocks, the parked cars lining every curb near Five Points, and the I-95 backups that hit the Fuller Warren approach at every shift change. We provide door-to-door NEMT across Riverside and Duval County for dialysis sessions, hospital trips, specialist visits, and the everyday rides that keep the week running.
Every ride starts at your actual front door, not at the curb where the parked cars end. Our drivers come up the steps, walk with you to the vehicle, and stay until you're settled in your seat. When the visit wraps up, the van is already pulled in and waiting. That's the kind of care a family would arrange for their own parent, and it's the reason Riverside households keep trusting us with the person they love most.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
I was discharged with strict instructions not to bend or twist. The driver helped me into the vehicle in a way that kept my spine straight. He clearly had training for situations like mine.
– Bruce N.
Regular rides to my wife's radiation appointments. The drivers have been unfailingly kind during what's been the hardest period of our lives. Transport is the one thing we don't have to worry about.
– Jack A.
My daily wheelchair makes transport complicated because of its size and weight. But these drivers always manage it skillfully. I never feel rushed or that my chair is a burden. Truly professional.
– Harriet A.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Ascension St. Vincent's Riverside to same-day discharge pickups at Baptist Medical Center or UF Health Jacksonville, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to Fresenius Kidney Care Duval, Dialysis Clinic, Inc. on Park Street, and other Duval County dialysis centers on a dependable schedule.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups, lab work — we'll get you to any doctor's office or clinic in Riverside and have a ride waiting the minute you walk out.
Learn More on Doctor Rides
Senior Center Transportation
Standing rides to the Mary L. Singleton Senior Center, the Lane Wiley Senior Center, and other community programs, so a class, lunch group, or wellness session never gets skipped because the ride didn't come through.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — gentle, comfortable, and matched to the slower post-anesthesia pace your day actually needs.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to Publix on Riverside Avenue, a stroll through Memorial Park, the Cummer Museum, Sunday service at Riverside Presbyterian, or a family lunch in Avondale — wherever the week takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Riverside, FL and Beyond
We provide reliable transportation to hospitals, dialysis centers, senior programs, and everyday destinations across Riverside and Duval County. Whether the trip is a quick run to St. Vincent's, a longer drive over to Mayo Clinic, or a Sunday at Memorial Park, we keep the logistics simple.
Healthcare Facilities We Serve
Our drivers know Riverside's medical campuses, the side streets around them, and the quickest way through the historic district to a waiting room.
- Ascension St. Vincent's Riverside
- Baptist Medical Center Jacksonville
- UF Health Jacksonville
- Wolfson Children's Hospital
- Fresenius Kidney Care Duval
- Dialysis Clinic, Inc. (Park Street)
- Mary L. Singleton Senior Center
- Lane Wiley Senior Center
For specialty and rehab care, we also provide longer rides to Mayo Clinic Jacksonville in San Pablo and Brooks Rehabilitation in San Marco for oncology, cardiology, complex surgery, and stroke recovery.
Neighborhoods We Serve
We offer door-to-door service across Riverside and the surrounding historic district, including these neighborhoods:
- Five Points
- Riverside Historic District
- Park Street District
- Memorial Park area
- King Street District
- Stockton Street District
- Brooklyn
- Riverside-Avondale border
Zip Codes Serviced
We provide non-emergency medical transportation throughout Riverside and the adjoining stretch of Duval County, including these zip codes:
- 32204
- 32205
- 32202
- 32209
Whether you live along Park Street, near the I-95 on-ramps, off Riverside Avenue, or close to the I-10 split, our network reaches your front door. We plan around Fuller Warren Bridge rush-hour backups, St. Vincent's shift-change congestion, and the narrow brick streets that need a driver who actually knows the neighborhood.
Serving Nearby Communities Including Avondale, Murray Hill, Ortega, Brooklyn, Downtown Jacksonville, San Marco, Springfield, Lakeshore, Jacksonville Beach, Atlantic Beach & Beyond
Need a ride to Ascension St. Vincent's Riverside or another medical facility?
Frequently Asked Questions
How do I book a ride?
The fastest way is a quick call to 877-369-5457, or you can use the "Book a Ride" button anywhere on this site. For non-urgent trips, booking 24 to 48 hours ahead lines up best with our schedule, though same-day rides can sometimes be arranged when a driver is already working in the Riverside area.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule my ride?
Riverside is dense and urban, so 24 hours of lead time is comfortable, and same-day rides are often workable — especially for short trips inside the historic district to St. Vincent's Riverside. For dialysis, we'll set up a standing weekly schedule so the rides are locked in.
Do your vehicles accommodate wheelchairs?
Mention the wheelchair when you book and we'll dispatch a van outfitted for it. Our wheelchair-accessible vehicles carry secure ramps and four-point tie-down systems, and they handle manual chairs, power chairs, and mobility scooters without trouble. Each booking gets matched to the vehicle that fits the rider's specific equipment.
Can a family member ride along?
Yes — in most cases a spouse, adult child, or caregiver is welcome on the ride at no extra charge. Just mention the second passenger when you book so the driver can plan for the extra seat and expect both of you at pickup.
Questions? We're here to help!
What is NEMT?
NEMT — Non-Emergency Medical Transportation — is a scheduled ride service for people who need a steady way to get to medical care without calling 911. It fills the gap between an ambulance call and asking a neighbor for a lift.
The riders who lean on it are usually older adults who've stopped driving, adults living with disabilities, and anyone whose condition makes the steering wheel a risk. The vehicles match the rider — wheelchair-accessible vans with ramps and tie-downs, stretcher transport for patients who travel flat, and standard cars staffed by drivers trained in hands-on walking help.
Many of the rides repeat on a weekly rhythm — dialysis, chemotherapy infusions, physical therapy, recurring specialist appointments — and others are one-off pickups like an outpatient surgery discharge or a hospital release. Either way, the point stays simple: keep people connected to the care that lets them stay home and stay independent.
Powered by Modern Technology
Each Riverside trip runs on Duet, a purpose-built NEMT software platform that pairs live vehicle tracking with dependable pickup windows and direct communication between rider and driver from booking through drop-off.
More Than a Ride
When a Riverside family calls us, they're handing over a parent, a spouse, or a longtime friend. We treat that handoff with the weight it carries. From the first call through the moment the door closes behind the rider, every choice points back to one promise — nobody on board, and nobody waiting at home, should ever have to wonder about the ride.