Non-Emergency Medical Transportation in Lake Wales, FL
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Lake Wales sits along the central Florida highlands in eastern Polk County, and while the city's small-town pace is part of its charm, getting to medical care on time can be a real challenge. AdventHealth Lake Wales is the only hospital within city limits, and many residents rely on facilities across the region — from Central Florida Health Care on SR-60 to DaVita Lake Wales Dialysis off US-27 to specialists at Winter Haven Hospital. We provide professional, door-to-door medical transportation for dialysis sessions, hospital visits, doctor appointments, and the everyday rides that keep your routine going — from church on Sunday to groceries along the US-27 corridor.
Every ride begins at your front door. Our drivers greet you, help you to the vehicle, and make sure you're settled comfortably before heading out. When your appointment wraps up, they're already waiting. It's the kind of care you'd arrange for your own parent — attentive, patient, and grounded in the understanding that the person in our vehicle is someone a family is counting on.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
They drove me home after a colonoscopy when my regular ride fell through last minute. Showed up in twenty minutes and got me home safely. Lifesaver is the right word.
– Ruth B.
I set up twice-weekly rides for my wife to her pain management clinic. The drivers are always careful with her because they know about her back condition. That attention to the details matters.
– Howard E.
I transferred from my wheelchair to a seat for the first time with a transport driver's help. He knew exactly how to assist without overstepping. Professional, safe, and dignified. Truly impressive.
– Wallace C.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at AdventHealth Lake Wales to discharge pickups at Winter Haven Hospital or Lakeland Regional Health, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to DaVita Lake Wales Dialysis and other dialysis centers across Polk County on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in Lake Wales and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the James P Austin Community Center and other senior programs in the area, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to church, Bok Tower Gardens, Eagle Ridge Mall, grocery stores along US-27, and anywhere else that life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Lake Wales, FL and Beyond
We provide reliable transportation to healthcare facilities, senior programs, and everyday destinations throughout Lake Wales and Polk County. Whether you're heading to a medical appointment, picking up groceries, or joining family for dinner, we're here to help.
Healthcare Facilities We Serve
Our drivers know Lake Wales and the surrounding area, and they'll get you to your medical facility safely and on time.
- AdventHealth Lake Wales
- Central Florida Health Care – Lake Wales
- Lakeland Regional Health Lake Wales
- DaVita Lake Wales Dialysis
- Lake Wales Care Center
- Lake Wales Wellness & Rehabilitation Center
- James P Austin Community Center
For specialty care, we also provide transportation to Winter Haven Hospital, Lakeland Regional Health Medical Center, and Tampa-area facilities including Moffitt Cancer Center.
Neighborhoods We Serve
We offer door-to-door service throughout Lake Wales and across the surrounding neighborhoods and communities, including:
- Downtown Lake Wales
- Lake Wailes
- North Lake Wales
- Crooked Lake
- Highland Park
- Waverly
- Sunset Park
Zip Codes Serviced
We provide transportation throughout the Lake Wales area and across Polk County, covering the following zip codes:
- 33853
- 33859
- 33898
- 33838
Whether you live along US-27, off SR-60, near US-17, or out along Scenic Highway, our transportation network covers your area. We know the roads around Lake Wales and the quickest routes to get you where you need to go.
Serving Nearby Communities Including Winter Haven, Bartow, Haines City, Auburndale, Dundee, Frostproof, Babson Park, Eagle Lake & Beyond
Need a ride to AdventHealth Lake Wales or another medical facility?
Frequently Asked Questions
How do I book a ride?
The fastest way is to call 877-369-5457 or use the "Book a Ride" button right here on our site. A day or two of advance notice helps us match you with a driver in the Lake Wales area, but we do our best with same-day requests when scheduling allows.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
A day ahead is ideal, particularly for trips to Winter Haven Hospital or Lakeland Regional Health where US-27 traffic can slow things down. If you have recurring appointments like dialysis, we lock in a weekly schedule so you only book once. Same-day availability depends on your location and timing.
What if I need a wheelchair-accessible vehicle?
Just mention your wheelchair type when scheduling and we'll match you with the appropriate vehicle. Our fleet includes vans fitted with ramps and securement systems built for manual chairs, power chairs, and scooters.
Can a family member or caregiver ride with me?
Absolutely — a spouse, adult child, or caregiver can ride along at no additional cost on most trips. Mention it when you schedule so we can make sure there's room for everyone.
Questions? We're here to help!
What is NEMT?
Non-Emergency Medical Transportation — NEMT for short — is a professional ride service for people who need reliable help getting to medical appointments but don't require an ambulance. It bridges the gap between emergency transport and a regular car ride.
The riders who depend on NEMT are typically seniors who've stopped driving, people managing disabilities, and anyone whose health makes driving difficult or unsafe. Vehicles range from wheelchair-accessible vans with ramps and tie-downs to stretcher transport and standard cars with drivers trained in hands-on walking support.
Most NEMT rides cover recurring appointments — dialysis, cancer treatment, physical therapy — along with one-time needs like hospital discharges and post-surgery pickups. The purpose is simple: help people get to the care that keeps them healthy and living independently.
Powered by Modern Technology
Our rides are coordinated through Duet, a purpose-built NEMT software platform. That means real-time vehicle tracking, dependable scheduling, and clear communication between you and your driver throughout your trip.
More Than a Ride
When a family reaches out to us, they're placing the care of someone irreplaceable in our hands — a parent, a spouse, a lifelong neighbor. We carry that seriously. From booking to drop-off, everything we do is shaped by one belief: no one in our care, and no one waiting at home, should ever feel uncertain about the ride.