Non-Emergency Medical Transportation in Intracoastal West, FL
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Intracoastal West is a residential stretch of Duval County wedged between the Intracoastal Waterway and the Atlantic beaches, defined by gated golf-course communities like Pablo Creek Reserve and Queen's Harbour and a heavy population of retirees. Mayo Clinic Jacksonville sits right inside the area on San Pablo Road, but routine care also pulls residents inland to Baptist Medical Center Beaches, Ascension St. Vincent's Southside, and HCA Florida Memorial Hospital. With limited public transit and J. Turner Butler Boulevard standing between most neighborhoods and the rest of Jacksonville, we provide professional, door-to-door medical transportation for dialysis, hospital visits, specialist appointments, and the everyday rides that keep a household running.
Each ride begins at your front door, never the curb. Our drivers walk you to the vehicle, help you settle in, and stay close until you're safely back inside your destination. When the appointment wraps up, we're already there waiting. It's the kind of care we'd want for our own families — quiet, attentive, and built on the trust people give us when they hand over the person they love most.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
After my stroke, getting in and out of vehicles was terrifying. The driver was patient, calm, and knew exactly how to help. He made me feel safe when I was at my most vulnerable.
– Judy W.
I oversee transportation for my elderly neighbor since her children live far away. The service has been remarkable — reliable, caring, and always on time. She considers the drivers her friends.
– Phyllis M.
After years of bad wheelchair transport experiences, I was ready to give up on going to my appointments. This service restored my faith. Professional, respectful, and genuinely good at what they do.
– Vincent M.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Mayo Clinic Jacksonville on San Pablo Road to discharge pickups at Baptist Medical Center Beaches or Ascension St. Vincent's Southside, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to Fresenius Kidney Care Jax Beach and other dialysis centers serving the Intracoastal West area on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist consultations, follow-ups — we'll get you to any doctor's office or clinic in Intracoastal West or along the Beach Boulevard corridor and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Bennie Furlong Senior Center, the Jim Fortuna Senior Center, and the Southside Community Center, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready the moment you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to St. Johns Town Center, Sunday services along Beach Boulevard, grocery runs, family birthdays at the beaches, and anywhere else life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Intracoastal West, FL and Beyond
We provide reliable transportation to hospitals, dialysis centers, senior programs, and everyday destinations throughout Intracoastal West and Duval County. Whether you're heading to a Mayo Clinic appointment, a worship service nearby, or a family lunch at St. Johns Town Center, we'll get you there and back.
Healthcare Facilities We Serve
Our drivers know Intracoastal West's San Pablo Road medical corridor and the routes inland to Jacksonville's Southside campuses, and we get you there safely and on time.
- Mayo Clinic Jacksonville
- Baptist Medical Center Beaches
- Ascension St. Vincent's Southside Hospital
- HCA Florida Memorial Hospital
- Fresenius Kidney Care Jax Beach
- Bennie Furlong Senior Center
- Southside Community Center
- Jim Fortuna Senior Center
For specialty and advanced care, we also provide transportation to Baptist Medical Center Jacksonville downtown and Ascension St. Vincent's Riverside for oncology, cardiology, and other specialty programs.
Neighborhoods We Serve
We offer door-to-door service across Intracoastal West and the surrounding Duval County communities, including these neighborhoods:
- Pablo Creek Reserve
- Queen's Harbour Yacht & Country Club
- Hidden Hills
- Sweetwater
- Glen Kernan
- Sutton Lakes
- Marsh Landing (adjacent)
- Windsor Parke
Zip Codes Serviced
We provide non-emergency medical transportation throughout Intracoastal West and Duval County, including these zip codes:
- 32224
- 32225
- 32246
- 32250
Whether you live off J. Turner Butler Boulevard, along Beach Boulevard, close to San Pablo Road, or out toward Kernan Boulevard, our network reaches your front door. We know the JTB rush-hour backup, the drawbridge timing over the Intracoastal Waterway, and the quickest routes through to your appointment.
Serving Nearby Communities Including Jacksonville Beach, Atlantic Beach, Neptune Beach, Mayport, Arlington, San Pablo, Ponte Vedra Beach, Jacksonville, Palm Valley, Isle of Palms & Beyond
Need a ride to Mayo Clinic Jacksonville or another medical facility?
Frequently Asked Questions
How do I book a ride?
The simplest option is a phone call to 877-369-5457, or you can tap the "Book a Ride" button on any page of this site. For non-urgent trips we ask for 24 to 48 hours of lead time, though same-day rides are sometimes possible based on driver coverage near you.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule my ride?
Aim for 24 to 48 hours of notice when you can. Rush hour on JTB and Beach Boulevard, plus the occasional Intracoastal drawbridge opening, can stretch travel times to Mayo Clinic Jacksonville or downtown campuses — so that buffer protects your appointment. Recurring care can run on a standing weekly schedule.
Do your vehicles accommodate wheelchairs?
Flag it at booking and we'll dispatch the right van. Our accessible vehicles carry built-in ramps and four-point securement, and they handle manual chairs, power chairs, and mobility scooters. Every trip is paired with the equipment the rider actually uses each day.
Can a family member ride along?
Yes — a relative or caregiver is welcome to ride along at no added cost in most situations. Just flag the companion when you book so the driver knows to hold a seat in the vehicle.
Questions? We're here to help!
What is NEMT?
NEMT, short for Non-Emergency Medical Transportation, is a planned ride service for people who need a safe, dependable way to reach healthcare but don't need an ambulance. It covers the everyday medical trips that family alone often can't handle reliably.
The riders who lean on NEMT are typically older adults who've stepped back from driving, adults living with a disability, and anyone whose condition makes time behind the wheel risky. The vehicles match the need — wheelchair-equipped vans with ramps and tie-downs, stretcher-ready transport, and standard cars staffed by drivers trained in hands-on walking help.
A lot of what NEMT covers repeats on a fixed weekly cycle — dialysis sessions, chemotherapy infusions, physical therapy, ongoing specialist visits. Other trips happen once, like a ride home from outpatient surgery or a same-day hospital discharge. The aim stays the same across all of them: keep people tied to the care that keeps them well.
Powered by Modern Technology
Every Intracoastal West ride is powered by Duet, a purpose-built NEMT software platform. The result is live vehicle tracking, dependable pickup windows, and clear communication between rider and driver from the moment you book.
More Than a Ride
When a family books a ride with us, they're placing a parent or a spouse in our hands. We treat that as the responsibility it is. From the first phone call through the walk to the front door, every step is built around one promise — nobody riding with us, and nobody waiting at home, has to worry.