Non-Emergency Medical Transportation in Concord, CA
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
As the largest city in Contra Costa County, Concord sits at the heart of the East Bay's I-680 healthcare corridor, and getting to the right appointment on time isn't always simple. Between John Muir Medical Center, Concord, Kaiser Permanente Concord Medical Center, and specialty offices clustered along Ygnacio Valley Road, riders often need to cross town during heavy commute traffic. We provide professional, door-to-door medical transportation across Concord and Contra Costa County for dialysis sessions, specialist visits, hospital trips, and the everyday rides that keep life moving — a senior lunch downtown or a visit with family in the Clayton Valley.
Every ride begins right at your front door. Our drivers greet you, help you to the vehicle, and make sure you're settled before we set out. When your appointment wraps up, we're already waiting. It's the kind of care you'd arrange for your own parent — patient, on time, and grounded in the understanding that the person riding with us is someone a family trusts us to look after.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
They handled my mother's discharge transport beautifully. She has mobility issues and the driver took extra time to make sure she was comfortable. No rushing, no impatience. Just genuine kindness.
– Virginia M.
My mom goes to her endocrinologist and her eye doctor regularly. One booking handles both recurring schedules. The coordination is seamless and the drivers know her by name.
– Irene L.
The automatic ramp in their newer vehicles is a game-changer. Smooth, quiet, and requires zero effort from me. Combined with experienced drivers, it makes wheelchair transport actually pleasant.
– Norman E.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at John Muir Medical Center, Concord to discharge pickups at Kaiser Permanente Concord Medical Center, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to DaVita Concord Dialysis and other dialysis centers across Contra Costa County on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in Concord and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Concord Senior Center and other community programs, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to church, birthday celebrations, The Veranda, Sunvalley Shopping Center, grocery stores, and anywhere else life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Concord, CA and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Concord and Contra Costa County. Whether you're heading to a medical appointment, church, or a family gathering, we're here to help.
Healthcare Facilities We Serve
Our drivers know Concord's medical facilities and can get you there safely and on time.
- John Muir Medical Center, Concord
- Kaiser Permanente Concord Medical Center
- John Muir Medical Center, Walnut Creek
- Contra Costa Regional Medical Center (Martinez)
- Kaiser Permanente Walnut Creek Medical Center
- DaVita Concord Dialysis
- Concord Senior Center
- Pleasant Hill Senior Center
For advanced specialty care, we also provide transportation to UCSF Medical Center in San Francisco and Stanford Health Care on the Peninsula for transplant, oncology, and complex surgical care.
Neighborhoods We Serve
We offer dependable door-to-door service throughout Concord and the surrounding neighborhoods and communities, including the areas listed here:
- Downtown Concord
- Todos Santos Plaza
- Clayton Valley
- Dana Estates
- Ygnacio Valley
- Monument Corridor
- Sun Terrace
- Crystyl Ranch
Zip Codes Serviced
We provide reliable medical transportation across Concord and Contra Costa County, covering the following zip codes and the areas around them:
- 94518
- 94519
- 94520
- 94521
- 94524
- 94527
Whether you live near I-680, off SR-242, out toward SR-4, or along Ygnacio Valley Road, our transportation network covers your area. We know Concord's roads and the quickest routes to get you where you need to go, even during the morning and evening commute crunch.
Serving Nearby Communities Including Walnut Creek, Pleasant Hill, Martinez, Clayton, Pittsburg, Bay Point, Antioch, Lafayette, Pleasanton, Berkeley & Beyond
Need a ride to John Muir Medical Center, Concord or another medical facility?
Frequently Asked Questions
How do I book a ride?
Just call us at 877-369-5457 or tap the "Book a Ride" button here on the site. For non-urgent trips we recommend reaching out 24-48 hours ahead, though same-day rides are sometimes available depending on where you are.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule my ride?
Twenty-four to forty-eight hours of notice works best for routine appointments. Since the I-680 and SR-242 corridors toward Walnut Creek and Martinez get congested at peak hours, extra lead time helps for trips from outlying areas like Crystyl Ranch to the Ygnacio Valley Road hospital district. Standing schedules are available for recurring dialysis trips.
Do your vehicles accommodate wheelchairs?
Yes — just mention it when you book. Our wheelchair-accessible vans come with ramps and secure tie-downs, and they work for manual wheelchairs, power chairs, and scooters. The right vehicle will be assigned to your trip before the driver heads your way.
Can a family member ride along?
Of course. In most cases a family member or caregiver can ride with you at no extra charge. Let us know when you book so the driver leaves room and is ready for the two of you.
Questions? We're here to help!
What is NEMT?
NEMT is short for Non-Emergency Medical Transportation. It gives people a safe, dependable way to reach medical appointments when they can't drive themselves but their situation doesn't call for an ambulance.
The riders who lean on NEMT are usually seniors who no longer drive, people living with disabilities, and anyone whose health makes driving risky. The vehicles match those needs, from wheelchair-accessible vans with ramps to stretcher-equipped transport to standard cars staffed by drivers who lend a steady hand.
Many NEMT rides repeat on a fixed rhythm — dialysis several times a week, radiation treatment, physical rehab, standing check-ups — while others are single trips home after outpatient surgery or a hospital stay. Whatever the reason, the aim stays the same: connecting people to the care that keeps them well and living on their own terms.
Powered by Modern Technology
Behind every ride is Duet, a leading NEMT software platform. You get real-time vehicle tracking, dependable scheduling, and clear communication between you and your driver from booking to drop-off.
More Than a Ride
Every booking puts the care of someone who matters in our hands — a parent, a spouse, a close friend. We don't take that lightly. From the first call to the moment your loved one is safely back inside, everything we do leads to one promise: no one riding with us, and no one waiting at home, should ever worry about the trip.