Non-Emergency Medical Transportation in Germantown, MD
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Germantown is split down the middle by I-270, and the places residents need to reach for care sit on both sides of the interstate. Holy Cross Germantown Hospital anchors the Observation Drive medical campus, Fresenius Kidney Care Germantown and DaVita Middlebrook Dialysis sit along the Middlebrook and Century Boulevard corridor, and senior communities like Asbury Methodist Village and Churchill Senior Living add their own weekly rhythm of appointments. We provide door-to-door transportation across Germantown and Montgomery County for dialysis sessions, hospital visits, specialist trips down to Shady Grove or Bethesda, and the ordinary rides that hold a week together.
A ride with us starts on your doorstep. The driver walks up, greets you by name, helps you into the van, and makes sure you're comfortable before we pull away. When your visit wraps up, we're already parked nearby — no one is left waiting in a lobby. That's the care we'd want arranged for our own family, and the only way we know how to treat the person who matters most to you.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
I had an allergic reaction and spent the night in the ER. By morning I just wanted to go home. The driver was there right when they said he would be. Clean ride, gentle driver, no stress.
– Deborah H.
Recurring rides for my husband's pulmonary rehab. They've never canceled on us, never sent someone who was rude or rushed. Six months of solid, professional service.
– Norma S.
I ride in a reclined wheelchair due to my condition. The driver knew how to position me safely and made sure I was comfortable for the whole ride. Not every service understands reclined chairs.
– Herman L.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Holy Cross Germantown Hospital to discharge pickups at Shady Grove Medical Center or Suburban Hospital in Bethesda, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to Fresenius Kidney Care Germantown, DaVita Germantown Dialysis, and DaVita Middlebrook on a standing schedule you can plan your life around.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll take you to any doctor's office or clinic in Germantown and have a ride waiting the moment you walk back outside.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to Asbury Methodist Village programs, Churchill Senior Living outings, and the Jupiter Adult Medical Day Center, so you never have to skip a class or a Friday lunch because the ride fell through.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready the moment your care team clears you to leave.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to Germantown Town Center, Milestone Shopping Center, Wegmans and Costco off MD-118, church services across Clopper's Mill and Kingsview, and anywhere else the week takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Germantown, MD and Beyond
We provide reliable transportation to healthcare facilities, senior living communities, and everyday destinations throughout Germantown and Montgomery County. Whether you're heading to a dialysis chair on Middlebrook Road, a worship service in Clopper's Mill, or a family birthday over in Gaithersburg, we'll get you there.
Healthcare Facilities We Serve
Our drivers know the Observation Drive hospital campus and the Middlebrook Road dialysis corridor, and they'll get you there safely and on time.
- Holy Cross Germantown Hospital
- Fresenius Kidney Care Germantown
- DaVita Germantown Dialysis
- DaVita Middlebrook Dialysis
- Tribute at Black Hill
- Churchill Senior Living
- Asbury Methodist Village
- Jupiter Adult Medical Day Center
For specialty care, we also drive to Shady Grove Medical Center in Rockville, Suburban Hospital and the NIH Clinical Center in Bethesda, and Johns Hopkins in Baltimore.
Neighborhoods We Serve
We offer door-to-door service throughout Germantown and the surrounding Montgomery County areas, including well-known neighborhoods like:
- Town Center (Germantown Town Center)
- Milestone
- Churchill Village
- Clopper's Mill
- Kingsview
- Fountain Hills
- Middlebrook
- Seneca Crossing
Zip Codes Serviced
We provide reliable transportation throughout Germantown and Montgomery County, and our coverage area includes the following zip codes:
- 20874
- 20876
- 20875
- 20871
Whether you live near I-270, along Germantown Road (MD-118), off Frederick Road (MD-355), or over on Clopper Road (MD-117), our network covers your area. We know where I-270 stalls heading south toward Rockville and Bethesda during morning rush, and we build that lead time into every pickup window.
Serving Nearby Communities Including Gaithersburg, Clarksburg, Boyds, Darnestown, Montgomery Village, Damascus, Rockville, Poolesville, North Potomac, Olney & Beyond
Need a ride to Holy Cross Germantown Hospital or another medical facility?
Frequently Asked Questions
How do I book a ride?
The quickest option is a phone call to 877-369-5457, or tap the "Book a Ride" button at the top of this page. We recommend 24 to 48 hours of notice for non-urgent trips, though same-day rides around Germantown are often possible when a vehicle is free nearby.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
For in-town Germantown rides, a day of lead time usually covers it. Early-morning dialysis pickups and specialty appointments at Shady Grove, Suburban, or the NIH Clinical Center can pick up 30 to 45 minutes of I-270 rush-hour traffic southbound, so aim for 24 to 48 hours of notice on those.
What if I need a wheelchair-accessible vehicle?
Flag it when you book and we'll line one up. Our accessible vans are fitted with ramps and secure tie-downs, and we handle manual wheelchairs, power chairs, and mobility scooters without a problem. The right vehicle is assigned to your trip automatically.
Can a family member or caregiver ride with me?
Yes, in most cases a spouse, adult child, or caregiver is welcome to ride along and there's typically no additional charge. Let us know when you book so the driver saves a seat and has the route set for two.
Questions? We're here to help!
What is NEMT?
NEMT is short for Non-Emergency Medical Transportation — a professional ride service for people who need a safe path to care but have no reason to be in an ambulance. Think dialysis chairs, chemo sessions, and pickups after outpatient surgery.
The riders are usually seniors who've handed in the car keys, adults navigating a long-term diagnosis, and people with disabilities. Vehicles are matched to the trip — wheelchair vans with ramps and tie-downs, stretcher transports for riders who can't sit up, and standard cars paired with drivers trained in walking assistance.
Many NEMT trips run on a standing rhythm — three dialysis mornings a week, a weekly infusion, a monthly oncology follow-up — while others happen just once, like a post-surgery discharge. Either way, the job is simple: get riders to the care that keeps them well.
Powered by Modern Technology
Every Germantown ride runs through Duet (https://www.duetinc.com/), a leading NEMT software platform that pairs live vehicle tracking with dependable pickup windows and keeps riders, drivers, and families in sync from booking through drop-off.
More Than a Ride
When a family books with us, they're handing over the care of a parent, a spouse, a lifelong friend — the person who has held their world together for years. We carry that weight on every trip. From the first phone call through the walk back to the front door, nobody in our care should lose sleep over a ride.