Non-Emergency Medical Transportation in Norfolk, MA
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Norfolk is a quiet semi-rural town of about 12,000 people, and the 31 Pine Street medical complex — home to Atrius Health Norfolk, Tufts Medical Center Specialty Care Norfolk, and Pondville Medical Associates — handles most day-to-day primary and specialty care close to home. Anything more involved sends residents down I-495 to Milford Regional Medical Center, south on Route 1 to Sturdy Memorial Hospital in Attleboro, or up toward the Boston teaching hospitals. With the Franklin Line commuter rail stop in town unable to serve medical needs and a rising share of seniors no longer driving, a door-to-door ride is often the only practical link between home and care.
Every trip begins with a knock at your door and a hand down the walkway. We help you into the vehicle, settle you in, and walk with you to the check-in desk on arrival. When the appointment is over, the return ride is already lined up. It's the care we'd want for our own parent, and every Norfolk rider is treated that way.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
The hospital called the ride for me and within forty minutes I was on my way home. The driver introduced himself, asked how I was feeling, and made sure the temperature was comfortable. Small things that made a big difference.
– Nancy T.
My mom needs regular blood work and checkups. The booking process is easy for recurring rides — I set the schedule once and they handle the rest. Couldn't be simpler.
– Diana N.
As a veteran in a wheelchair, I've dealt with a lot of medical transport. This is the first service where I felt like a person, not a logistics problem. The drivers respect you and your chair.
– Marcus J.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled cardiology and surgical visits at Milford Regional Medical Center to discharge pickups at Sturdy Memorial Hospital in Attleboro, we roll in the moment the nursing desk clears you — safely, calmly, and on time.
Learn More on Hospital Rides
Dialysis Transportation
Three sessions a week, week in and week out — standing runs to U.S. Renal Care Foxborough and other regional dialysis centers, timed around your chair slot and the I-495 commute.
Learn More on Dialysis Rides
Doctor Appointments
Primary care at Atrius Health Norfolk, specialty visits at Tufts Medical Center Specialty Care on Pine Street, or a cross-town check-in — we'll handle the drive anywhere in Norfolk and line up the ride back.
Learn More on Doctor Rides
Senior Center Transportation
Standing rides to the Norfolk Council on Aging on Medway Branch for meal programs, exercise classes, and social events, so staying connected never hinges on catching a lift with a neighbor.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a same-day procedure at any nearby surgical center, we're the ride home you can lean on — gentle, unhurried, and pulled up the instant the recovery nurse gives the nod.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to the Norfolk Public Library, weekend shopping at Wrentham Village Premium Outlets, a Patriots game at Patriot Place in Foxborough, or a grandchild's birthday in Walpole.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Norfolk, MA and Beyond
Our door-to-door service brings Norfolk residents to hospitals, dialysis chairs, senior programs, and everyday destinations throughout Norfolk County and the surrounding region. Whether the trip ends at a specialty office on Pine Street, a treatment room in Milford, or a family dinner in Wrentham, we handle the drive end to end.
Healthcare Facilities We Serve
Our drivers know Norfolk's neighborhood streets and the quickest I-495 and Route 1A paths to every hospital, specialty clinic, and dialysis center residents count on.
- Milford Regional Medical Center
- Sturdy Memorial Hospital
- MetroWest Medical Center
- Atrius Health Norfolk
- Tufts Medical Center Specialty Care – Norfolk
- Pondville Medical Associates
- U.S. Renal Care Foxborough
- Norfolk Council on Aging
For academic and specialty care, we also carry Norfolk riders into Boston for appointments at Massachusetts General, Brigham and Women's, Beth Israel Deaconess, and Dana-Farber Cancer Institute.
Neighborhoods We Serve
We offer door-to-door service across Norfolk and the surrounding areas where riders call home, reaching each of the neighborhoods listed below:
- Norfolk Town Center
- City Mills
- Pondville
- Stony Brook
- Highland Lake
- North Norfolk
- Boardman Street area
- Campbell Street area
Zip Codes Serviced
Our service centers on the 02056 ZIP code in Norfolk and extends into the adjacent Norfolk County towns, covering each of the ZIPs listed below:
- 02056
- 02093
- 02081
- 02035
- 02038
- 02054
Whether your home sits near Norfolk Town Center off Route 115, in the City Mills area along Route 1A, out toward Pondville near the I-495 exit, or over by Highland Lake close to the Wrentham line, we pull right up to your front step and plan pickups around the I-495 rush hour slowdown.
Serving Nearby Communities Including Wrentham, Franklin, Walpole, Foxborough, Medway, Millis, Medfield, Plainville, Sharon, Attleboro & Beyond
Need a ride to Milford Regional Medical Center or another medical facility?
Frequently Asked Questions
How do I book a ride?
Call 877-369-5457 or tap the "Book a Ride" button near the top of this page. A day or two of lead time makes non-urgent bookings easier, though same-day pickups around Norfolk can often be arranged based on which vehicles are already out on the I-495 corridor.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule my ride?
Because most specialty care sits 15 to 45 minutes from Norfolk in Milford, Attleboro, Framingham, or Boston, we recommend booking 24 to 48 hours ahead. Early-morning dialysis and Boston hospital runs benefit from 48 to 72 hours of lead time.
Do your vehicles accommodate wheelchairs?
Yes — flag it at booking and we'll dispatch the right vehicle to your Norfolk address from the start. Our wheelchair-accessible vans come with ramps and tie-down systems, and they fit manual chairs, power chairs, and scooters without any special prep on your end.
Can a family member ride along?
Yes — in most bookings a spouse, adult child, or caregiver rides along at no extra charge. Just mention the second passenger when you call so the driver reserves a seat and builds them into the Norfolk pickup.
Questions? We're here to help!
What is NEMT?
NEMT is shorthand for Non-Emergency Medical Transportation. In everyday language, it's a ride service designed for people who need a steady, reliable way to reach medical care without the urgency of an ambulance.
The people who rely on NEMT tend to share a few situations — older adults who've stepped away from the driver's seat, neighbors living with a long-term disability, or anyone whose health makes driving unsafe. Vehicles are paired to the rider: a ramp-equipped wheelchair van, a stretcher unit, or a standard car with hands-on walking support.
A large portion of NEMT trips follow a steady weekly rhythm — dialysis runs, infusion cycles, rehab blocks, recurring specialist check-ins. The rest tend to be one-time needs like an outpatient surgery pickup or a same-day hospital release home. The purpose holds true either way: keeping riders linked to the treatment that keeps them healthy.
Powered by Modern Technology
Every Norfolk ride runs through Duet (https://www.duetinc.com/), a leading NEMT software platform that delivers live vehicle tracking, dependable scheduling, and a direct line of communication between rider, family, and driver.
More Than a Ride
Calling us means placing a parent, a spouse, or a dear friend in our care for the length of a trip, and that trust shapes every decision behind the wheel. From the initial phone call to the moment your loved one walks back through their Norfolk front door, nobody on either side of the ride should have a reason to worry.