Non-Emergency Medical Transportation in Andover, MA
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Andover is a beautiful place to live, but getting to medical care often means traveling outside of town. Whether you're heading to Holy Family Hospital in Haverhill, Merrimack Health Lawrence Hospital across the river, or a dialysis session at DaVita North Andover Renal Center, the drive can be complicated — especially during rush hour on I-93 and I-495. We provide professional, door-to-door medical transportation across Andover and Essex County for dialysis appointments, specialist visits, hospital trips, and the everyday rides that keep life moving, like a visit to the Andover Senior Center or dinner with the grandkids.
Every ride begins at your front door. Our drivers greet you, help you to the vehicle, and make sure you're settled before we head out. When your appointment wraps up, they're right there waiting. It's the kind of care you'd arrange for your own parent — attentive, on time, and built on the understanding that the person in our care is the person you love most.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
My discharge got delayed by two hours and they adjusted without any hassle. The driver waited patiently and helped me with my bags. That kind of flexibility means everything when you're already having a tough day.
– Patricia D.
Three times a week, every week, rain or shine. That's the schedule my husband needs for his treatments, and that's exactly what they deliver. Dependable is an understatement.
– Cynthia L.
I've been in a power wheelchair for years and most transport services make me feel like an inconvenience. Not these folks. The driver treated me with dignity and made sure my chair was positioned exactly how I wanted it.
– Antonio R.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Holy Family Hospital in Haverhill to discharge pickups at Merrimack Health Lawrence Hospital, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to DaVita North Andover Renal Center, Fresenius Kidney Care Methuen, and other dialysis facilities on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in Andover and the surrounding area, and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Andover Senior Center and other community programs, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to Memorial Hall Library, churches along Main Street, the Riverwalk in Lawrence, grocery stores, and anywhere else life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Andover, MA and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Andover and Essex County. Whether you're heading to a hospital in Lawrence or Haverhill, a doctor's office in North Andover, or a family gathering across the Merrimack Valley, we're here to help.
Healthcare Facilities We Serve
Our drivers know the medical facilities serving Andover residents and can get you there safely and on time.
- Holy Family Hospital – Haverhill
- Merrimack Health Lawrence Hospital
- Andover Medical Center
- Pentucket Medical Andover
- DaVita North Andover Renal Center
- Fresenius Kidney Care Methuen
- Andover Senior Center
For specialty care, we also provide transportation to Lahey Hospital & Medical Center in Burlington and to Boston-area hospitals like Massachusetts General and Dana-Farber Cancer Institute.
Neighborhoods We Serve
We offer door-to-door service throughout Andover and the surrounding areas of the Merrimack Valley including:
- Andover Center
- Shawsheen Village
- Ballardvale
- West Andover
- Indian Ridge
- South Andover
Zip Codes Serviced
We provide reliable transportation throughout the town of Andover and the greater Essex County area, including:
- 01810
- 01812
- 01845
- 01844
Whether you live near I-93, off I-495, along Route 28, or out toward Route 133 in West Andover, our transportation network covers your area. We know the Merrimack Valley's roads and the best routes to get you where you need to go.
Serving Nearby Communities Including North Andover, Lawrence, Methuen, Tewksbury, Wilmington, North Reading, Dracut, Haverhill & Beyond
Need a ride to Holy Family Hospital or another medical facility?
Frequently Asked Questions
How do I book a ride?
The easiest way to get started is to call 877-369-5457 or tap the "Book a Ride" button on this page. Scheduling 24-48 hours ahead for non-urgent visits helps us assign the best available driver near Andover, though same-day pickups can often be arranged.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
We recommend booking 24-48 hours ahead for routine visits. Since most hospitals serving Andover are in Lawrence, Haverhill, or Burlington, factor in I-93 and I-495 commuter traffic for morning appointments. For recurring needs like dialysis, we set up a standing schedule so your rides are locked in weekly.
What if I need a wheelchair-accessible vehicle?
Absolutely — just mention it when you schedule and we handle the rest. Our fleet includes vans fitted with ramps and tie-down systems built for manual wheelchairs, power chairs, and scooters. We match the right vehicle to your needs before the driver ever heads your way.
Can a family member or caregiver ride with me?
Of course. A companion — whether that's a spouse, adult child, or hired caregiver — is welcome to ride along at no additional cost on most trips. Mention it when you schedule so the driver knows to expect a second passenger.
Questions? We're here to help!
What is NEMT?
Non-Emergency Medical Transportation — often called NEMT — provides a safe, reliable way for people to get to and from healthcare appointments when they cannot drive themselves and do not need an ambulance. Rides range from recurring dialysis sessions to one-time hospital discharge pickups and post-surgical transport home.
NEMT serves seniors who no longer drive, people living with disabilities, and anyone whose health makes it difficult to get behind the wheel. Vehicles include wheelchair-accessible vans with ramps and tie-downs, stretcher transport, and standard cars with drivers trained in hands-on walking support.
Typical trips include recurring appointments such as dialysis three times a week, radiation therapy, and physical rehab, alongside one-time needs like outpatient surgery pickups and hospital discharge transport. At its core, NEMT exists to remove the transportation barrier so that health conditions — not ride availability — determine when people receive care.
Powered by Modern Technology
Every ride is powered by Duet, a trusted NEMT software platform that provides real-time vehicle tracking, dependable scheduling, and direct communication between you and your driver throughout the trip.
More Than a Ride
When a family calls us, they're entrusting us with someone irreplaceable — a parent, a partner, a lifelong friend. Every part of our service, from the first phone call to the moment your loved one is back home, is shaped by one principle: the people who ride with us should never have to worry about the ride.