Non-Emergency Medical Transportation in Waltham, MA
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Waltham sits at the crossroads of eastern Massachusetts' busiest corridors, with healthcare facilities spanning from Mass General Brigham Healthcare Center on Second Avenue to Newton-Wellesley Hospital and Lahey Hospital & Medical Center in Burlington along Route 128. For seniors, people with disabilities, and anyone managing ongoing care, getting to the right place on time means navigating I-95 rush-hour traffic and parking lots that weren't built with mobility challenges in mind. We provide door-to-door medical transportation across Waltham and Middlesex County for dialysis, specialist visits, hospital rides, and the everyday trips that keep life moving.
Every ride begins at your front door. Our drivers greet you, help you to the vehicle, and make sure you're comfortable before we head out. When your appointment wraps up, they're waiting. It's attentive, personal care — the kind you'd want for your own parent — built on the understanding that the person riding with us is the person someone loves most.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
The driver arrived with a wheelchair already loaded, which I didn't even have to ask for. That kind of preparation shows they really understand what patients need after hospital stays.
– Alice R.
My aunt has dialysis every other day. The drivers know her routine, know her building, know which entrance to use. That level of familiarity makes every ride feel safe and personal.
– Lorraine R.
The driver noticed that my wheelchair's footrest was loose before I even mentioned it. He tightened it before securing my chair for the ride. That kind of observation shows real experience and care.
– Clifford J.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Mass General Brigham Healthcare Center to discharge pickups at Newton-Wellesley Hospital or Lahey Hospital & Medical Center, we're there on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to Fresenius Medical Care Waltham, The Dialysis Center at Waltham, and other centers across Middlesex County on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in Waltham and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the William F. Stanley Senior Center and other community programs, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to church, family gatherings, Moody Street shops, Arsenal Yards, grocery stores, and anywhere else life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Waltham, MA and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Waltham and Middlesex County. Whether you're heading to a medical appointment along the Route 128 corridor, a community program at the Stanley Senior Center, or a family dinner across town, we're here to help.
Healthcare Facilities We Serve
Our drivers know Waltham's medical facilities and can get you there safely and on time.
- Mass General Brigham Healthcare Center (Waltham)
- Newton-Wellesley Hospital
- Children's Hospital in Waltham
- Lahey Hospital & Medical Center
- Fresenius Medical Care Waltham
- The Dialysis Center at Waltham
- William F. Stanley Senior Center
- Benchmark Senior Living at Waltham Crossings
For specialty and tertiary care, we also provide transportation to Massachusetts General Hospital, Brigham and Women's Hospital, and Dana-Farber Cancer Institute in Boston.
Neighborhoods We Serve
From Waltham Center to South Waltham and every neighborhood in between, we provide door-to-door medical and non-medical transportation across the city, including:
- Waltham Center
- South Waltham
- Warrendale
- The Banks
- Cedarwood
- Piety Corner
- Roberts
Zip Codes Serviced
Our non-emergency medical transportation covers Waltham and the surrounding Middlesex County communities, with service available in the following zip codes:
- 02451
- 02452
- 02453
- 02454
Whether you live near I-95 along the Route 128 belt, off Route 20 through the city center, or close to the Massachusetts Turnpike, our transportation network covers your area. We know Waltham's roads and plan around rush-hour traffic to get you where you need to go on time.
Serving Nearby Communities Including Newton, Watertown, Lexington, Weston, Lincoln, Belmont, Burlington, Natick & Beyond
Need a ride to Mass General Brigham Healthcare Center or another medical facility?
Frequently Asked Questions
How do I book a ride?
Reach us at 877-369-5457 or hit the "Book a Ride" button on our website. Planning 24-48 hours ahead is best for most trips, but same-day requests may be possible depending on vehicle availability near Waltham.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
We recommend scheduling a day or two ahead for most appointments. For recurring trips like dialysis, we lock in a standing schedule. If you're heading to a Boston hospital, allow extra lead time during rush hours — I-95 and Route 128 congestion can stretch the drive considerably.
What if I need a wheelchair-accessible vehicle?
Just let us know your wheelchair type when booking and we'll send the appropriate vehicle. Our vans are outfitted with ramps and secure tie-down systems built for manual chairs, power chairs, and scooters — so every ride is safe and comfortable.
Can a family member or caregiver ride with me?
Absolutely — a family member or caregiver can ride along at no additional cost on most trips. Mention it during booking so your driver expects an extra passenger.
Questions? We're here to help!
What is NEMT?
Non-Emergency Medical Transportation — NEMT for short — is a professional ride service built for people who need dependable transportation to medical appointments but whose situation doesn't call for an ambulance. It bridges the space between personal driving and emergency services.
NEMT serves seniors who no longer drive, people with disabilities or chronic conditions, and anyone for whom getting behind the wheel is impractical or unsafe. Vehicles are matched to each rider — wheelchair-accessible vans with ramps and tie-downs, stretcher transport, and cars with drivers trained to provide hands-on walking assistance.
Common NEMT trips include recurring appointments like dialysis three times a week, radiation therapy, and regular check-ups. It also covers one-time needs such as rides home after outpatient surgery or hospital discharge — whatever it takes to help people reach the care that keeps them healthy and independent.
Powered by Modern Technology
Every ride we provide runs on Duet, a leading NEMT software platform. For you, that means real-time vehicle tracking, dependable scheduling, and clear communication with your driver from the moment you book until you're safely home.
More Than a Ride
Every time someone books a ride with us, they're trusting us with a parent, a spouse, a neighbor — someone who matters deeply. We carry that responsibility from the first phone call to the final drop-off, built around one promise: the person in our care should never have to worry about the ride.