Non-Emergency Medical Transportation in Cleveland, TX
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Cleveland sits at the northeast edge of the Greater Houston metro, and a lot of our riders live on wooded lots and farm-to-market roads where rideshare apps barely register. We provide door-to-door non-emergency medical transportation across Cleveland and Liberty County, with regular pickups at HCA Houston ER 24/7 – Cleveland, Health Center of Southeast Texas, and Cleveland Health Care Center, plus longer hauls down US-59/I-69 to specialty hospitals in Kingwood and Houston. Whether the trip is a quick visit to a primary care office on East Houston Street, a recurring dialysis appointment, or a Sunday church run along SH-105, our drivers know the route.
A ride starts at your front door, not the curb. Our drivers help you out of the house, get you settled in the vehicle, and walk you to the entrance once you arrive. When the appointment wraps up, we're already there for the return trip. That's the kind of care we'd want for our own families — patient, on time, and worth the trust you place in us when a parent or spouse climbs in.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
After three days in the hospital, all I wanted was a safe ride home. These folks delivered exactly that. The vehicle was spotless, the driver was kind, and I was home in no time.
– Thomas J.
I coordinate my grandmother's medical appointments from across the country. The drivers are always professional and I get updates after every ride. It's like having family there when I can't be.
– Gary M.
The driver locked my wheelchair in place, double-checked the straps, and asked if I was comfortable before moving an inch. That level of care told me everything I needed to know about this company.
– Marie S.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From local stops at HCA Houston ER 24/7 – Cleveland to longer trips down US-59 for admission at HCA Houston Healthcare Kingwood, count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to DaVita Cleveland Dialysis Center and other facilities across Liberty County on a schedule that doesn't waver.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, lab work, specialist follow-ups — we'll bring you to any clinic or doctor's office in Cleveland and be waiting when you're ready to head home.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Cleveland Senior Citizens Org on Peach Avenue and other community programs, so meals, friends, and Tuesday bingo never slip off the calendar.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to the Walmart Supercenter and HEB on US-59, church on Sunday, family birthdays, and anywhere else life takes you around the Eastex Freeway corridor.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Cleveland, TX and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Cleveland and Liberty County. Whether you're heading to a medical appointment, church, or a family gathering, we're here to help.
Healthcare Facilities We Serve
Our drivers know Cleveland's medical facilities and can get you there safely and on time.
- HCA Houston ER 24/7 – Cleveland
- Health Center of Southeast Texas – Cleveland
- Cleveland Health Care Center
- DaVita Cleveland Dialysis Center
- Cleveland Senior Citizens Org
- Senior Circle Cleveland Reg
For specialty care, we also provide transportation down US-59 to HCA Houston Healthcare Kingwood, HCA Houston Healthcare Conroe, Houston Methodist The Woodlands, and the Texas Medical Center.
Neighborhoods We Serve
We offer dependable door-to-door service throughout the city of Cleveland and the surrounding Liberty County neighborhoods, including:
- Downtown Cleveland
- Eastex Freeway Corridor
- Grand San Jacinto
- Camilla Twin Harbors
- Tarkington Prairie
- North Cleveland
- Santa Fe area
Zip Codes Serviced
We provide reliable NEMT transportation throughout the city of Cleveland and Liberty County, including these zip codes:
- 77327
- 77328
- 77372
- 77371
Whether you live near US-59/I-69, off SH-105, along FM-787, or out near FM-2025, our transportation network covers your area. We know Cleveland's roads and the best ways to move between the back-country addresses and the medical corridor along East Houston Street.
Serving Nearby Communities Including Splendora, Plum Grove, Shepherd, Coldspring, Liberty, Dayton, Kingwood, Conroe, New Caney, Romayor & Beyond
Need a ride to HCA Houston ER 24/7 – Cleveland or another medical facility?
Frequently Asked Questions
How do I book a ride?
Call 877-369-5457 or tap the "Book a Ride" button anywhere on this site. For non-urgent trips, booking 24 to 48 hours ahead works best, though we can sometimes accommodate same-day requests depending on driver availability in your area.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule my ride?
For routine in-town appointments around Cleveland, a day or two of notice is plenty. Because Cleveland is rural and many specialty visits run 45 to 60 minutes south to Kingwood, Conroe, or Houston, we ask for 72 hours on long-distance trips to route around US-59 rush hour.
Do your vehicles accommodate wheelchairs?
Yes — mention it at booking and we'll handle the rest. Our wheelchair-accessible vans come equipped with ramps and secure tie-down systems, and they accommodate manual chairs, power chairs, and scooters. The proper vehicle is assigned ahead of time so the right driver and equipment arrive at your door.
Can a family member ride along?
Yes, in most cases a family member or caregiver is welcome to ride with you at no additional charge. Mention the second passenger when you book so your driver knows to expect one more person.
Questions? We're here to help!
What is NEMT?
NEMT, short for Non-Emergency Medical Transportation, is a planned ride service for people who need a safe way to get to medical care without the urgency or cost of calling an ambulance.
It's built for seniors who no longer drive, adults living with disabilities, and folks managing long-term conditions that make getting behind the wheel risky. The vehicles match the rider — wheelchair-accessible vans with ramps and tie-downs, stretcher transport for those who must travel lying flat, and standard cars paired with hands-on walking help.
Most of these rides repeat on a fixed pattern — dialysis three times a week, chemotherapy cycles, physical therapy blocks, monthly specialist visits. Others happen once, like the ride home after outpatient surgery or a discharge. The point is steady: getting people to the care that keeps them well and living on their own terms.
Powered by Modern Technology
The whole operation runs on Duet, a leading NEMT software platform that handles booking, dispatch, and real-time tracking, so pickup times stay accurate and you always know where your driver is.
More Than a Ride
Booking with us means trusting us with a parent, a spouse, or a close friend for a few critical hours of the day. That trust shapes everything we do. From the first call to the moment your loved one walks back through their own front door, the service rests on a single promise — the ride shows up, every time.