Non-Emergency Medical Transportation in Winter Haven, FL
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Winter Haven's layout across more than 50 lakes means getting from one neighborhood to another often takes a winding route around shorelines and through scattered residential areas. We provide professional, door-to-door medical transportation throughout Winter Haven and Polk County — from dialysis appointments at Fresenius Kidney Care Winter Haven to visits at Winter Haven Hospital off Avenue F to specialist referrals at Lakeland Regional Health farther down US-17. Whether it's a recurring ride or a one-time trip to the doctor, the grocery store, or church along Central Avenue, we handle the driving so you can focus on what matters.
Every ride begins at your front door. Our drivers greet you, help you to the vehicle, and make sure you're settled and comfortable before heading out. When you're done with your appointment, they're waiting. It's the kind of care we'd arrange for our own families — patient, on time, and grounded in the understanding that the person in our vehicle is someone's whole world.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
Being discharged with an IV drip and a walker felt impossible. The driver helped with everything and made sure my equipment was secure. I felt like I was in caring hands the whole way.
– Karen P.
Six months of regular rides for my father and they've been flawless. The office staff knows us by name now and the drivers always treat him well. We're loyal customers for life.
– Philip T.
My electric wheelchair is large and heavy, and most services struggle with it. These drivers handle it with confidence. The vehicle is roomy enough that I don't feel cramped, and the ride is always smooth.
– Samuel C.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Winter Haven Hospital to discharge pickups at Winter Haven Women's Hospital, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to Fresenius Kidney Care Winter Haven, DaVita Winter Haven South Dialysis, and other dialysis centers on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in Winter Haven and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Winter Haven Senior Adult Center and other community programs, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to church, birthday celebrations, Citi Centre shopping plaza, grocery stores, and anywhere else life takes you in the Chain of Lakes City.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Winter Haven, FL and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Winter Haven and Polk County. Whether you're heading to a medical appointment along Cypress Gardens Boulevard, a community program on South Lake Silver Drive, or a family gathering across town, we're here to help.
Healthcare Facilities We Serve
Our drivers know Winter Haven's medical facilities and the quickest routes around the lakes to get you there safely and on time.
- Winter Haven Hospital
- Winter Haven Women's Hospital
- Fresenius Kidney Care Winter Haven
- DaVita Winter Haven South Dialysis
- Life Care Center of Winter Haven
- Winter Haven Senior Adult Center
- Palm Garden of Winter Haven
For specialty care, we also provide transportation to Lakeland Regional Health Medical Center in Lakeland, and to Tampa General Hospital and Moffitt Cancer Center in Tampa for oncology and advanced referrals.
Neighborhoods We Serve
From Downtown to Eloise, we offer door-to-door service throughout Winter Haven and the surrounding neighborhoods including:
- Downtown Winter Haven
- Florence Villa
- Inwood
- Lake Shipp Heights
- Cypress Gardens
- Eloise
- Wahneta
Zip Codes Serviced
We provide transportation to medical facilities and everyday destinations throughout Winter Haven and Polk County, including these zip codes:
- 33880
- 33881
- 33884
- 33885
Whether you live near US-17, off US-92, along SR-544, or out toward Cypress Gardens Boulevard, our transportation network covers your area. We know Winter Haven's roads and how to navigate around the lakes to get you where you need to go.
Serving Nearby Communities Including Lakeland, Auburndale, Bartow, Haines City, Lake Wales, Davenport, Eagle Lake, Dundee & Beyond
Need a ride to Winter Haven Hospital or another medical facility?
Frequently Asked Questions
How do I book a ride?
Give us a call at 877-369-5457 or use the "Book a Ride" button right here on our site. For routine appointments, we suggest booking a day or two in advance, though same-day rides may be available depending on your location.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
Booking a day ahead works best, especially for morning rides near Winter Haven Hospital or along Cypress Gardens Boulevard where lake-winding routes add travel time. Dialysis patients and other recurring riders can lock in a standing schedule so they never have to rebook. Same-day availability depends on what vehicles are in your area.
What if I need a wheelchair-accessible vehicle?
Mention your chair type when you book and we'll assign the right vehicle. Our vans are equipped with ramps and secure tie-down systems for manual wheelchairs, power wheelchairs, and scooters, so everything is ready before your driver arrives.
Can a family member or caregiver ride with me?
Yes — a family member or caregiver is welcome to ride along at no extra charge on most rides. Just let us know when you book so we can make sure there's room and your driver is prepared.
Questions? We're here to help!
What is NEMT?
NEMT stands for Non-Emergency Medical Transportation. It's a professional ride service for people who need a safe, dependable way to get to medical care but don't require an ambulance — covering dialysis, hospital discharges, doctor visits, and follow-up appointments.
Seniors who no longer drive, individuals with disabilities, and anyone managing a condition that makes getting behind the wheel difficult — these are the people NEMT serves. Vehicles include wheelchair-accessible vans, stretcher transport, and standard cars with drivers who provide walking assistance.
Most NEMT rides follow a recurring rhythm — dialysis three days a week, radiation cycles, physical therapy, regular specialist visits. Some are single rides home after a procedure or a hospital stay. Either way, the goal stays the same: connecting people to the care that keeps them healthy and living on their own terms.
Powered by Modern Technology
Every ride runs on Duet, a purpose-built NEMT software platform that keeps things moving smoothly. That means real-time vehicle tracking, consistent scheduling, and direct communication between you and your driver from pickup to drop-off.
More Than a Ride
When a family calls us, they're placing someone they love in our hands — a parent, a spouse, a lifelong friend. We don't take that lightly. From booking to drop-off, everything we do is built around one commitment: the person in our care and the person who arranged the ride should both feel confident it's handled.