Non-Emergency Medical Transportation in Lakeland, FL
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Lakeland sits right along the I-4 corridor between Tampa and Orlando, and its healthcare facilities are clustered along Lakeland Hills Boulevard and South Florida Avenue — but the city itself covers roughly 75 square miles, with residential neighborhoods stretching well beyond that medical corridor. Whether you're heading to Lakeland Regional Health Medical Center, a dialysis appointment at DaVita Lakeland South Dialysis, a specialist in Tampa, or just running errands near Lake Morton, getting there on time takes more than a car and directions. We provide professional, door-to-door medical transportation across Lakeland and Polk County for dialysis, hospital visits, specialist appointments, and the everyday rides that keep life on track.
Every ride starts the same way — our driver arrives at your front door, helps you to the vehicle, and makes sure you're comfortable before heading out. When your appointment is over, they're right there waiting. Our drivers know Lakeland's roads and they treat every rider with the kind of care we'd want for our own families. That's not a slogan. It's how we operate, every ride, every day.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
The hospital called the ride for me and within forty minutes I was on my way home. The driver introduced himself, asked how I was feeling, and made sure the temperature was comfortable. Small things that made a big difference.
– Nancy T.
Weekly physical therapy appointments for my knee recovery. The driver knows my schedule now and always has the seat adjusted for me before I get in. That kind of personal attention is special.
– Harold G.
As a veteran in a wheelchair, I've dealt with a lot of medical transport. This is the first service where I felt like a person, not a logistics problem. The drivers respect you and your chair.
– Marcus J.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Lakeland Regional Health Medical Center to discharge pickups at HCA Florida Lakeland Emergency or Bartow Regional Medical Center, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to DaVita Lakeland South Dialysis, Fresenius Kidney Care Lakeland, and other dialysis centers across Polk County on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll get you to any doctor's office or clinic in Lakeland and have a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Rath Senior ConNEXTions Center and other community programs, so you never have to miss out or depend on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to church in the Dixieland district, birthday celebrations, Lakeland Square Mall, grocery stores along South Florida Avenue, and anywhere else life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Lakeland, FL and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout Lakeland and Polk County. Whether you're heading to a medical appointment along the Lakeland Hills Boulevard corridor, church in one of the historic districts, or a family gathering across town, we're here to help.
Healthcare Facilities We Serve
Our drivers know Lakeland's medical facilities and can get you there safely and on time.
- Lakeland Regional Health Medical Center
- HCA Florida Lakeland Emergency
- Bartow Regional Medical Center
- DaVita Lakeland South Dialysis
- Fresenius Kidney Care Lakeland
- Rath Senior ConNEXTions Center
- Lake Morton Plaza
For specialty care, we also provide transportation to Tampa General Hospital, Moffitt Cancer Center in Tampa, and AdventHealth Heart of Florida in Davenport.
Neighborhoods We Serve
We offer door-to-door service throughout Lakeland and surrounding Polk County, from the historic lake districts to communities on the city's north and south sides:
- South Lakeland
- North Lakeland
- Dixieland
- Lake Morton
- Lake Hollingsworth
- Highland City
- Lakeside Village
Zip Codes Serviced
We provide transportation throughout Lakeland and the wider Polk County area, covering these zip codes and more:
- 33801
- 33803
- 33805
- 33809
- 33811
- 33813
Whether you live near I-4, off US-98, along the Polk Parkway, or on the south side near FL-33, our transportation network covers your area. We know Lakeland's roads and the quickest routes to get you where you need to go.
Serving Nearby Communities Including Winter Haven, Bartow, Plant City, Auburndale, Mulberry, Haines City, Davenport, Polk City & Beyond
Need a ride to Lakeland Regional Health Medical Center or another medical facility?
Frequently Asked Questions
How do I book a ride?
The quickest way is to call us at 877-369-5457, or you can use the "Book a Ride" button right here on our website. For non-urgent rides, we suggest giving us 24-48 hours of notice, though same-day availability may work depending on your location.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
Booking 24-48 hours ahead works best, especially for rides along the Lakeland Hills Boulevard medical corridor during rush hours when I-4 backs up. Dialysis patients and other recurring riders can set up a standing schedule so every ride is locked in automatically.
What if I need a wheelchair-accessible vehicle?
Tell us when you book and we'll assign a wheelchair-accessible van to your ride. Our vehicles have ramps and secure tie-down systems that handle manual wheelchairs, power wheelchairs, and scooters. Mention your specific chair type when you call so we can match you with the right vehicle.
Can a family member or caregiver ride with me?
Yes — a companion is welcome to come along at no extra charge on most rides. Just let us know when you book so the driver is prepared.
Questions? We're here to help!
What is NEMT?
NEMT — Non-Emergency Medical Transportation — provides professional rides for people who need a safe, reliable way to reach medical appointments but aren't in a situation that calls for an ambulance. That includes dialysis, hospital discharges, doctor visits, and follow-up care.
The riders who depend on NEMT are seniors who no longer drive, individuals living with disabilities, and anyone managing a health condition that makes driving difficult. NEMT vehicles include wheelchair-accessible vans, stretcher transport, and standard cars with trained drivers who provide walking assistance.
Many NEMT rides happen on a set rhythm — dialysis three days a week, radiation cycles, physical therapy, recurring specialist visits. Others are one-time trips after outpatient surgery or a hospital discharge. The goal is always the same: connecting people to the care that keeps them healthy and independent.
Powered by Modern Technology
Every ride we provide runs through Duet, a leading NEMT software platform built for this work. The result is real-time vehicle tracking, dependable scheduling, and clear communication between you and your driver throughout the trip.
More Than a Ride
Every time someone books a ride with us, they're trusting us with a person they care about deeply — a parent, a spouse, a neighbor who's become family. We carry that responsibility from the first phone call to the moment your loved one is safely home. The person in our care and the person who called for them should both feel confident the ride is handled.