Non-Emergency Medical Transportation in Empire Point, FL
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Empire Point is a small, historic riverside pocket tucked along the St. Johns River on Jacksonville's Southbank, just east of San Marco Square and a quick hop from Hendricks Avenue. A lot of our neighbors have lived on these tree-lined streets for decades and no longer drive themselves to medical visits. We provide door-to-door rides from homes throughout the 32207 corridor — over to Baptist Medical Center Jacksonville right here on the Southbank, out to Ascension St. Vincent's Southside Hospital near I-95, to Baptist Medical Center South down San Jose Boulevard, and to recurring dialysis sessions at Fresenius Kidney Care Jacksonville.
The trip begins at your own front door, not at the end of the walk. Our drivers introduce themselves by name, offer an arm when the steps are uneven, and check that you're settled before we pull away. As soon as the appointment ends, the ride home is on its way. That's the care we'd arrange for our own grandparents — because the person trusting us is somebody's whole world.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
I had an allergic reaction and spent the night in the ER. By morning I just wanted to go home. The driver was there right when they said he would be. Clean ride, gentle driver, no stress.
– Deborah H.
Recurring rides for my husband's pulmonary rehab. They've never canceled on us, never sent someone who was rude or rushed. Six months of solid, professional service.
– Norma S.
I ride in a reclined wheelchair due to my condition. The driver knew how to position me safely and made sure I was comfortable for the whole ride. Not every service understands reclined chairs.
– Herman L.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
Baptist Medical Center Jacksonville sits across the Southbank, and Ascension St. Vincent's Southside is a short ride up I-95 — we cover scheduled visits and discharge pickups at both.
Learn More on Hospital Rides
Dialysis Transportation
Three sessions a week isn't optional, and we run it that way — recurring rides to Fresenius Kidney Care Jacksonville on a standing schedule you can plan your week around.
Learn More on Dialysis Rides
Doctor Appointments
Annual physicals, specialist follow-ups, imaging, bloodwork — we'll bring you to any doctor's office or clinic in or near Empire Point and have the ride home waiting before you walk back out the door.
Learn More on Doctor Rides
Senior Center Transportation
Standing rides to the Southside Community Center and the Mary L. Singleton Senior Center, so the weekly lunch, fitness class, or card game stays on the calendar without leaning on family for a lift.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — gentle, quiet, and listed on the discharge paperwork by name when the recovery nurse asks who's coming to get you.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to San Marco Square for the Publix and pharmacy run, to Hendricks Avenue Baptist on Sunday morning, to The Avenues Mall, the St. Johns Town Center, and family birthdays anywhere in the area.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Empire Point, FL and Beyond
We provide non-emergency medical transportation to hospitals, dialysis centers, senior programs, and everyday destinations throughout Empire Point and the rest of Duval County. Whether the day calls for a recurring treatment, a Sunday service in San Marco, or a quick errand on Hendricks Avenue, our drivers are ready.
Healthcare Facilities We Serve
Our drivers know the Southbank streets and the Southside medical corridor well, and they'll get you to each nearby facility safely and on time.
- Baptist Medical Center Jacksonville
- Ascension St. Vincent's Southside Hospital
- Baptist Medical Center South
- HCA Florida Memorial Hospital
- Ascension St. Vincent's Riverside
- Fresenius Kidney Care Jacksonville
- Southside Community Center
- Mary L. Singleton Senior Center
For specialty care, we also drive to Mayo Clinic Jacksonville on the northeast side, UF Health Jacksonville on the Northbank, and Brooks Rehabilitation campuses across Duval County.
Neighborhoods We Serve
We offer door-to-door service throughout Empire Point and the surrounding Southbank and San Marco neighborhoods, including the following areas:
- Empire Point
- Riverside Empire Point
- St. Nicholas
- Spring Park
- South San Marco
- Lakewood
- Miramar
- San Marco
Zip Codes Serviced
We provide transportation across Empire Point and the wider Duval County area, including the following zip codes:
- 32207
- 32217
- 32216
- 32257
- 32256
Whether you live close to I-95, along Hendricks Avenue, off Atlantic Boulevard, or near Beach Boulevard at US-90, our service reaches your block. Our drivers know how rush hour stacks up on the Hart Bridge and the quietest routes over to UF Health.
Serving Nearby Communities Including San Marco, St. Nicholas, Spring Park, Lakewood, Beauclerc, San Jose, Southside, Arlington, Downtown Jacksonville, Mandarin & Beyond
Need a ride to Baptist Medical Center Jacksonville or another medical facility?
Frequently Asked Questions
How do I book a ride?
Reach our dispatch line at 877-369-5457, or tap the "Book a Ride" button anywhere on this page to start the request online. We suggest reserving non-urgent trips 24-48 hours ahead, with same-day pickups sometimes available when a vehicle is open near the Southbank.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule?
Empire Point sits on the Southbank, and rides to Baptist Medical Center Jacksonville or Ascension St. Vincent's Southside usually run 10-25 minutes depending on I-95 traffic. Book 24-48 hours ahead for routine trips, and allow extra lead time for cross-town runs out to Mayo Clinic.
What if I need a wheelchair-accessible vehicle?
Mention it when you book and we'll dispatch a wheelchair-accessible van. Each accessible vehicle pulls up with a ramp and proper tie-downs, and the setup fits manual chairs, power chairs, and mobility scooters — so the driver is ready at your door without any back-and-forth at pickup.
Can a family member or caregiver ride with me?
Yes, in most bookings a family member, caregiver, or friend is welcome along at no extra charge. Flag the additional passenger when you reserve so the dispatcher sends a vehicle with enough seating and the driver knows somebody else will be at the door.
Questions? We're here to help!
What is NEMT?
Non-Emergency Medical Transportation, or NEMT for short, is the prearranged ride to a medical appointment when an ambulance isn't called for. It's a scheduled trip, built around the visit and the rider's specific needs.
The people who lean on NEMT are usually seniors who've stepped away from the driver's seat, adults with disabilities, and anyone whose condition makes driving unsafe. The vehicle fits the rider — accessible vans with secured ramps for chairs and scooters, stretcher-equipped transport for flat-laying riders, and standard cars staffed by drivers ready to walk alongside.
A good share of these rides repeat on a fixed cycle — dialysis three days a week, infusion appointments, weekly therapy, oncology check-ins. Others are one-time bookings, like outpatient surgery pickups or a discharge ride home. The intent stays the same: keep routine care steady so people stay healthier and more independent.
Powered by Modern Technology
Our scheduling and dispatch run through Duet, a leading NEMT software platform that gives riders live vehicle tracking, tighter pickup windows, and an open line to the driver throughout each trip.
More Than a Ride
Every booking we take is a family placing somebody they love in our hands — a parent, a spouse, a longtime neighbor. We carry that seriously. From the first phone call through the last walk back across the porch, every piece of our service is built so no one ever has to second-guess whether the ride is on the way.