Non-Emergency Medical Transportation in Lakeland Highlands, FL
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Lakeland Highlands is a quiet, lake-dotted suburb on the southern edge of Polk County, with retirement homes and assisted living communities clustered along Lakeland Highlands Road. There's no hospital inside the CDP, so almost every medical appointment means a 15 to 25 minute drive north into Lakeland's medical corridor. We provide door-to-door transportation across the Highlands for dialysis at DaVita Lakeland South, follow-ups at Lakeland Regional Health Highlands right on Lakeland Highlands Road, hospital visits at Lakeland Regional Health Medical Center, and the everyday rides that keep a suburban routine running.
Every ride begins right at your front door. Our drivers greet you, walk you to the vehicle, and make sure you're settled before we pull away — and they're back at the entrance the moment your appointment ends. It's the kind of attentive, unhurried service we'd want for our own parents, because the person riding with us is the person someone else loves most.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
I was worried about transport after my back surgery since I couldn't sit normally. The driver reclined the seat for me and drove so carefully I barely felt the road. Impressive attention to detail.
– Richard C.
Regular rides to my podiatrist and cardiologist. I used to cancel appointments because I had no way to get there. Now I never miss one. This service has genuinely improved my health.
– Eugene M.
My wheelchair has custom supports that make tie-downs tricky. The driver figured it out quickly and made sure everything was secure without damaging any of my equipment. Impressed.
– Bernice K.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Lakeland Regional Health Medical Center to discharge pickups at HCA Florida Lakeland and the Grasslands Campus, we get you there and home — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to DaVita Lakeland South Dialysis and other treatment centers across Polk County on a steady schedule built around your sessions.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist follow-ups, lab work — we'll get you to any clinic or doctor's office serving Lakeland Highlands and the broader Lakeland area, with a ride waiting when you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to programs at Brookdale Highlands, Hawthorne Inn of Lakeland, and other senior gatherings throughout the area, so you never have to skip an outing or wait on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to Lakeside Village, Publix on South Florida Avenue, Lake Hollingsworth walks, Sunday church, family dinners, and anywhere else life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Lakeland Highlands, FL and Beyond
We provide reliable transportation to healthcare facilities, senior living communities, and everyday destinations throughout Lakeland Highlands and Polk County. Whether you're heading to a medical appointment in Lakeland, a clubhouse program at a Highlands community, or a family visit downtown, we're here to help.
Healthcare Facilities We Serve
Our drivers know the medical corridor north of Lakeland Highlands and can get you to your appointment safely and on time.
- Lakeland Regional Health Medical Center
- HCA Florida Lakeland Emergency
- Lakeland Regional Health Grasslands Campus
- Lakeland Regional Health Highlands
- DaVita Lakeland South Dialysis
- Hawthorne Inn of Lakeland
- Brookdale Highlands
- Lakeland Regional Health Lake Miriam
For specialty care, we also provide transportation to Tampa General Hospital, Moffitt Cancer Center, and Bartow Regional Medical Center for residents traveling outside the immediate Lakeland corridor.
Neighborhoods We Serve
We offer door-to-door service throughout Lakeland Highlands and the surrounding lake-dotted neighborhoods and gated communities, including:
- Eaglebrooke
- Christina
- Highland City
- Scott Lake
- Hallam Preserve
- Oakbridge
- Lake Hollingsworth area
- Crews Lake
Zip Codes Serviced
We provide transportation across these primary ZIP codes covering Lakeland Highlands and the southern Polk County corridor, including:
- 33813
- 33812
- 33803
- 33811
- 33809
Whether you live off Lakeland Highlands Road (CR 540A), near US-98, along FL-540, or close to I-4 for the run up to Tampa, our service covers your area. We know southern Polk County's back roads and plan around morning rush hour and school dismissal on Lakeland Highlands Road.
Serving Nearby Communities Including Lakeland, Highland City, Mulberry, Bartow, Winter Haven, Plant City, Auburndale, Polk City & Beyond
Need a ride to Lakeland Regional Health Medical Center or another medical facility?
Frequently Asked Questions
How do I book a ride?
You can call us at 877-369-5457 or use the "Book a Ride" button anywhere on this site. We recommend booking non-urgent trips a day or two ahead, but same-day pickups in Lakeland Highlands are often possible depending on driver availability in the area.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule my ride?
For routine appointments, 24 to 48 hours of lead time is the sweet spot. Lakeland Highlands residents usually head north into Lakeland or south toward Bartow for care, and that extra notice helps us position a driver close by. Recurring trips like dialysis can be locked into a standing weekly slot.
Do your vehicles accommodate wheelchairs?
Yes, just flag it on the call when you book. Our wheelchair-accessible vans run with deployable ramps and full tie-down systems, and they handle manual chairs, power chairs, and scooters without trouble. We'll route the right van out to your home so everything's ready at pickup.
Can a family member ride along?
Most of the time, yes — a relative or paid caregiver is welcome to ride alongside you at no extra charge. Just bring it up while you're booking so we can flag the trip for two passengers and the driver knows to expect them at the door.
Questions? We're here to help!
What is NEMT?
NEMT — Non-Emergency Medical Transportation — covers the rides people need to reach medical care when an ambulance isn't the right call. Think dialysis sessions, follow-ups, discharges, and the regular trips that keep treatment plans on track.
Most riders are seniors who've given up driving, adults living with a disability, or patients managing a chronic condition where getting behind the wheel is the riskiest part of the day. The vehicles match the rider — accessible vans with ramps and tie-downs, stretcher-equipped transport, and standard cars with hands-on walking help.
Many rides repeat on a fixed cadence — three dialysis sessions a week, weekly therapy, monthly specialist check-ins. Others come up just once, like a discharge or a pickup after outpatient surgery. The reason behind any of it stays the same: keeping people connected to the care that helps them live on their own terms.
Powered by Modern Technology
Every Lakeland Highlands trip is coordinated through Duet, a leading NEMT platform built for this kind of work. That gives you live vehicle tracking, accurate scheduling, and clear updates passing between you and your driver.
More Than a Ride
Every reservation with us carries weight beyond the trip itself. Someone is trusting us with a parent, a spouse, or a friend they've known forever. That responsibility shapes how we operate. From the first phone call to the final step at the front door, we're working toward one outcome — no one back home is left waiting and worrying.