Non-Emergency Medical Transportation in San Marco, FL
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
San Marco is a tight, historic Southbank neighborhood where the major hospitals sit minutes from your front porch — Baptist Medical Center Jacksonville and Wolfson Children's Hospital are practically next door. The catch is that most San Marco riders no longer drive themselves, and even a short hop up Hendricks Avenue or across the Acosta Bridge can stall out in morning rush hour. We provide door-to-door non-emergency medical transportation throughout San Marco and Duval County, so a dialysis run along Kings Avenue, a Fresenius session, or a longer haul to Mayo Clinic never depends on a neighbor's calendar.
Every ride begins at your front door — a 1920s bungalow off Hendricks, a condo near San Marco Square, a quiet street in Granada or St. Nicholas. Our driver greets you, walks you to the vehicle, and makes sure you're settled before we pull away. When the appointment ends, we're already at the entrance waiting. It's the patient, attentive care you'd line up for your own parent.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
I had an allergic reaction and spent the night in the ER. By morning I just wanted to go home. The driver was there right when they said he would be. Clean ride, gentle driver, no stress.
– Deborah H.
Recurring rides for my husband's pulmonary rehab. They've never canceled on us, never sent someone who was rude or rushed. Six months of solid, professional service.
– Norma S.
I ride in a reclined wheelchair due to my condition. The driver knew how to position me safely and made sure I was comfortable for the whole ride. Not every service understands reclined chairs.
– Herman L.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled visits at Baptist Medical Center Jacksonville and Wolfson Children's Hospital just up Prudential Drive to discharge pickups at Ascension St. Vincent's Southside, we'll be at the entrance — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three sessions a week, every week — we get you to Fresenius USA Kings Avenue Dialysis, Fresenius Kidney Care Jacksonville, and other dialysis centers nearby on a schedule you can count on.
Learn More on Dialysis Rides
Doctor Appointments
Routine checkups, specialist consults, follow-ups, lab work — we'll get you to any office or clinic in San Marco or across the Southbank, with a ride waiting whenever you're done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the San Marco Community Center on Hendricks Avenue, the Southside Community Center on Beach Boulevard, and other community programs nearby, so you never miss a class or wait on someone else's calendar.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to San Marco Square shops and restaurants, The Avenues mall at Southside Boulevard, the Southeast Regional Library, churches along Hendricks and Atlantic, and anywhere else everyday life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout San Marco, FL and Beyond
We provide reliable transportation to healthcare facilities, senior centers, and everyday destinations throughout San Marco and Duval County. Whether you're heading up to a Southbank hospital, a dialysis center on Kings Avenue, lunch in San Marco Square, or an afternoon at The Avenues, we're here to help you get there.
Healthcare Facilities We Serve
Our drivers know San Marco's bridge crossings and Southbank medical campuses, and can get you there safely and on time.
- Baptist Medical Center Jacksonville
- Wolfson Children's Hospital
- Ascension St. Vincent's Southside Hospital
- HCA Florida Memorial Hospital
- Fresenius Kidney Care Jacksonville
- Fresenius USA Kings Avenue Dialysis
- San Marco Community Center
- Southside Community Center
For specialty care, we also handle longer trips to Mayo Clinic Florida, Baptist MD Anderson Cancer Center next door to Baptist Jacksonville, and Ascension St. Vincent's Riverside across the river.
Neighborhoods We Serve
We offer door-to-door service throughout San Marco and the surrounding Southbank neighborhoods along the St. Johns River, including:
- San Marco Square
- Southbank
- Granada
- St. Nicholas
- Empire Point
- Lakewood
- Miramar
- Colonial Manor
Zip Codes Serviced
We provide transportation throughout San Marco, the broader Jacksonville Southbank, and Duval County, covering ZIP codes that include:
- 32207
- 32217
- 32216
- 32256
- 32202
- 32246
Whether you live off Hendricks Avenue, near the I-95 / Stockton interchange by Baptist Jacksonville, along Atlantic Boulevard, or close to US-1 / Philips Highway, our transportation network covers your area. We plan around the morning Acosta and Fuller Warren bridge backups and the I-95 squeeze near Prudential so your appointment time still holds.
Serving Nearby Communities Including Riverside, Avondale, Southside, San Jose, Mandarin, Arlington, Jacksonville Beach, Atlantic Beach, Ponte Vedra Beach, St. Augustine & Beyond
Need a ride to Baptist Medical Center Jacksonville or another medical facility?
Frequently Asked Questions
How do I book a ride?
Call 877-369-5457 to book by phone, or tap the "Book a Ride" button on this page to reserve online. We ask for 24 to 48 hours of lead time on non-urgent visits, but same-day rides are often workable when a Southbank van is already open.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule my ride?
For routine visits, 24 hours of notice is the sweet spot. Push that to 48 hours when the trip crosses one of the river bridges or runs out to Mayo Clinic, since I-95 morning traffic and bridge backups can stretch a 15-minute hop into 40 and the extra notice keeps your pickup window honest.
Do your vehicles accommodate wheelchairs?
Yes. Mark the wheelchair on your reservation and an accessible van will be dispatched. Each one is fitted with a rated ramp and tie-down securement that handles manual chairs, power chairs, and most scooters. Mention your chair type when booking so the right van rolls out.
Can a family member ride along?
Of course — a spouse, adult child, caregiver, or close friend is welcome to come along, and there's typically no additional charge for the second seat. Flag the extra passenger on the reservation so the driver expects two riders at pickup and the cabin is set up properly.
Questions? We're here to help!
What is NEMT?
NEMT — Non-Emergency Medical Transportation — is a scheduled, professional ride for someone who needs to reach medical care safely, but whose situation doesn't warrant an ambulance and whose health makes driving themselves a poor idea.
Most riders are older adults who've stepped away from the wheel, people living with long-term disabilities, and anyone whose treatment makes driving unsafe. The vehicle matches the rider — wheelchair-accessible vans with ramps, stretcher units for patients who must stay flat, and standard cars staffed by drivers trained in hands-on walking support.
A lot of these rides land on a repeating calendar — three dialysis sessions a week, oncology cycles, cardiac rehab, weekly therapy — alongside one-off pickups after outpatient surgery or a hospital discharge. The point stays simple: don't let getting there be the obstacle, and people hold onto health and independence longer.
Powered by Modern Technology
Every San Marco ride is coordinated through Duet, a leading NEMT software platform. Families get live vehicle tracking, dependable pickup windows, and clear communication between rider and driver from booking through drop-off.
More Than a Ride
Handing a parent or spouse to someone else for the morning is a quiet act of trust. We try to honor that on every ride. From the first phone call to the moment your loved one is back inside their door, our work follows one rule: no San Marco family should sit at home wondering how the trip went.