Non-Emergency Medical Transportation in Mandarin, FL
Safe, reliable rides for seniors and individuals with disabilities.
Why Choose Us
Mandarin sits along the east bank of the St. Johns River in southern Duval County, anchored by riverfront retirement communities and a sizable senior population that depends on consistent care. The major medical destinations our neighbors rely on — Mayo Clinic out on San Pablo Road, Ascension St. Vincent's Southside Hospital, and HCA Florida Mandarin Emergency right off San Jose Boulevard — are scattered across the area, and trips often involve crossing the Buckman Bridge or pushing through I-295 traffic. We provide door-to-door non-emergency medical transportation across Mandarin and the wider Duval County for dialysis appointments, specialist visits, hospital stays, and the everyday rides that keep life moving.
Each ride begins right at your front door. Our drivers walk out to greet you, help you settle into the vehicle, and check that you're comfortable before we head out. When your appointment wraps up, they're already there waiting. It's the kind of attention you'd want for your own mother or father — patient, on time, and grounded in the simple truth that the person riding with us is someone's whole world.
On-Time, Every Time
We know medical appointments can't wait. Our providers prioritize punctuality so you never miss a treatment.
Trained, Compassionate Drivers
All drivers are trained in patient assistance, ADA compliance, and safe transport protocols.
Door-to-Door Service
From your front door to the facility entrance and back—we're with you every step of the way.
Simple, Transparent Pricing
Know your cost upfront, no surprise fees. We'll give you a clear quote before you book.
Your Safety Is the Priority
Every vehicle is regularly inspected, fully insured, and equipped to meet your needs. You're in good hands from pickup to drop-off.
Available When You Need Us
Schedule rides in advance or call for same-day availability. We work around your schedule.
Testimonials
I had outpatient knee surgery and was on crutches. The driver helped me into the vehicle, adjusted the seat, and made sure my leg was elevated. That level of thought makes all the difference.
– Steven K.
Four months of three-times-a-week rides and counting. The billing is straightforward, the drivers are excellent, and the scheduling never overlaps or conflicts. They run a tight operation.
– Carl R.
My wheelchair has a tall headrest that hits the ceiling in most vans. Their vehicles have enough clearance that I can ride comfortably without hunching forward. Finally, a service that understands different chair sizes.
– Mabel J.
Ready to see what our riders are talking about?
Our Services
Wheelchair Transportation
Safe, secure transport with wheelchair ramps and tie-down systems. We accommodate manual wheelchairs, power wheelchairs, and scooters.
Learn More on Wheelchair Rides
Stretcher Transportation
For patients who need to remain lying down during transport. Ideal for hospital discharges and facility transfers.
Learn More on Stretcher Rides
Assisted Walking Transportation
Door-to-door service for those who can walk with some assistance. We'll help you from your front door to the facility entrance and back.
Learn More on Assisted Walking RidesWhere We Can Take You
Hospital Visits & Discharge
From scheduled procedures at Ascension St. Vincent's Southside to discharge pickups at HCA Florida Memorial Hospital, you can count on us to be there — on time, every time.
Learn More on Hospital Rides
Dialysis Transportation
Three times a week, every week — we get you to Fresenius Kidney Care Mandarin, Dialysis Clinic, Inc., and other dialysis centers in the area on a schedule you can depend on.
Learn More on Dialysis Rides
Doctor Appointments
Checkups, specialist visits, follow-ups — we'll take you to any doctor's office or clinic in Mandarin and circle back when your visit is done.
Learn More on Doctor Rides
Senior Center Transportation
Regular rides to the Mandarin Senior Center on Hartley Road, HarborChase of Mandarin, and other community programs, so you never have to miss out or rely on someone else's schedule.
Learn More on Senior Rides
Outpatient Surgery Transportation
After a procedure at any local surgical center, we're the ride home you can trust — safe, comfortable, and ready when you are.
Learn More on Outpatient Rides
Errands & Family Transportation
Rides to The Avenues mall, Sunday service at Mandarin Presbyterian Church, the Publix on San Jose Boulevard, and anywhere else life takes you.
Learn More on Family RidesWherever you need to go, we'll get you there.
Transportation Throughout Mandarin, FL and Beyond
We offer reliable transportation to healthcare facilities, senior centers, and everyday destinations across Mandarin and the surrounding parts of Duval County. Whether you're heading to a medical appointment, a church service, or a family gathering on the river, we're here to help you get there.
Healthcare Facilities We Serve
Our drivers know Mandarin's medical facilities and the surrounding healthcare corridors and can get you there safely and on time.
- Mayo Clinic
- Ascension St. Vincent's Southside Hospital
- HCA Florida Mandarin Emergency
- HCA Florida Memorial Hospital
- Fresenius Kidney Care Mandarin
- Dialysis Clinic, Inc.
- Mandarin Senior Center
- HarborChase of Mandarin
For specialty care, we also handle transportation to Mayo Clinic Jacksonville, UF Health Jacksonville, and other regional facilities for cancer, transplant, and advanced specialty services.
Neighborhoods We Serve
We offer door-to-door service throughout Mandarin and the surrounding southern Jacksonville areas of Duval County, including:
- Mandarin Station
- Beauclerc
- Loretto
- Julington Creek
- Hood Landing
- Mandarin Point
- Sunbeam
- Bartram Park
Zip Codes Serviced
We provide transportation throughout Mandarin and the surrounding southern parts of Duval County, including these zip codes:
- 32223
- 32257
- 32258
- 32259
Whether you live near I-295, off San Jose Boulevard, along Old St. Augustine Road, or near US-1, our transportation network covers your area. We know Mandarin's streets and the quickest routes around rush-hour traffic to get you where you need to go.
Serving Nearby Communities Including Jacksonville, Orange Park, Fruit Cove, Bartram Park, San Marco, Julington Creek, Fleming Island, St. Johns, Switzerland, Riverside & Beyond
Need a ride to Mayo Clinic or another medical facility?
Frequently Asked Questions
How do I book a ride?
Reach us by phone at 877-369-5457 or click the "Book a Ride" button anywhere on our site. We recommend booking 24 to 48 hours ahead for non-urgent trips, though same-day rides may be possible depending on where you are and what we have available.
Do you accept Medicaid, Medicare or other health insurance?
We take credit card or cash payment if you book directly with us. For payment using health plans or 3rd party-payers, you will need to contact these parties directly to secure authorization of the trips and many of them may require you to book directly through them.
How far in advance should I schedule my ride?
For most appointments, 24 to 48 hours of notice works best — that buffer matters in Mandarin, where San Jose Boulevard rush hour and cross-river trips to Mayo Clinic can stretch travel times. For recurring care like dialysis, we'll set up a standing schedule. Same-day rides may be available.
Do your vehicles accommodate wheelchairs?
Yes — just tell us when you book. Our vehicles include wheelchair-accessible vans with ramps and tie-down systems, and we accommodate manual wheelchairs, power wheelchairs, and scooters. We'll match the right vehicle to your trip every time.
Can a family member ride along?
Yes — a family member, caregiver, or close friend is welcome to ride with you at no extra cost in most cases. Just let us know when you book so the driver knows to expect a second passenger and the vehicle is ready.
Questions? We're here to help!
What is NEMT?
NEMT is short for Non-Emergency Medical Transportation. It's a planned ride service for people who need safe, dependable medical transport but don't require an ambulance — think dialysis sessions, specialist visits, hospital discharges, and recovery rides.
The riders who depend on NEMT are usually older adults who've given up driving, people living with disabilities, and patients managing ongoing conditions. The vehicles are built around their needs — wheelchair-accessible vans with ramps, stretcher units for riders who can't sit up, and standard cars with hands-on walking help.
A lot of NEMT trips happen on a recurring rhythm — dialysis sessions, weekly chemo or radiation, ongoing rehab — while others are one-off rides home from outpatient procedures or hospital discharges. Either way, the goal is straightforward: getting people to the appointments that protect their health and their independence.
Powered by Modern Technology
Our rides run on Duet, a leading NEMT software platform. That means live vehicle tracking, dependable scheduling, and clear communication from booking through drop-off.
More Than a Ride
Picking up the phone to book a ride for someone you love is a leap of trust. We don't take that lightly. From the first call to the front door, what we do is shaped by one promise: nobody waiting at home should ever have to wonder if the ride will show up.